Hybrid Auto Claims Advisor – Growth & Customer Focus

Aviva; Tampere; Hybrid; EUR 31,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Retirement savings plan

Employee wellness programs

Volunteer opportunities

Vacation package

Job summary

Aviva Canada is seeking an Intermediate Auto Claims Advisor in Markham, Ontario. You will guide customers through the claims process, conduct investigations, and determine the best action while working a rotating shift on a hybrid schedule.

You’ll bring 1–2 years of auto claims or call center experience, strong communication, and a customer-focused mindset to support a high-quality experience.

Qualifications

• 1-2 years Auto Claims Adjusting experience is an asset.
• 1-2 years’ experience in a Call Center Environment is an asset.
• Excellent oral and written communication skills.
• Ability to work in a digital environment and undertake online tasks.
• Genuine curiosity and inquisitive approach to improving processes for a positive customer experience.
• Ability to work within and positively add to organizational culture and values.

Responsibilities

• Guide customers through the auto claims process and assess their needs.
• Investigate claims and determine the best course of action.
• Work autonomously in a digital environment and use available tools.
• Participate in ongoing training to stay current with best practices.
• Support Aviva’s initiatives to provide outstanding customer experience.

Skills

Communication skills

Digital environment

Customer focus

Cultural fit

Investigative mindset

Job description

Aviva Canada is seeking an Intermediate Auto Claims Advisor in Markham, Ontario. You will guide customers through the claims process, conduct investigations, and determine the best action while working a rotating shift on a hybrid schedule.

You’ll bring 1–2 years of auto claims or call center experience, strong communication, and a customer-focused mindset to support a high-quality experience.