Healthcare SaaS Support Specialist — Remote-Friendly

BeeHealthy; Tampere; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Generous Nordic-style paid holiday

Flexible remote-work policy and hours

Wide range of IT equipment to choose

Comprehensive occupational healthcare

Sponsored sports or culture membership

Healthy snacks and drinks at the офис?

Regular team days, game nights, and on

Job summary

BeeHealthy is seeking a Support Specialist to manage end-to-end support tickets with strong customer communication. You will build product knowledge, escalate when needed, and contribute to the knowledge base.

The role involves mentoring junior teammates and coordinating with SRE and Engineering to resolve complex issues. Qualified candidates bring prior technical support experience, structured troubleshooting, and excellent English/Finnish communication.

Qualifications

• Previous experience in technical support, IT service desk, or another customer-facing ICT role.
• Structured troubleshooting skills, including reading logs and narrowing down root causes.
• Sound judgement on when to dig deeper, when to resolve, and when to escape.
• Clear written and spoken communication in English and Finnish, including with customers during incidents.
• Strong documentation habits.
• Willingness to mentor and support colleagues.

Responsibilities

• Handle tickets end to end: prioritise, categorise, troubleshoot, resolve, and document them
• Investigate issues using logs, tooling, and platform knowledge, and decide when to resolve them yourself and when to escape
• Keep customers updated clearly during incidents, escalations, and follow-ups
• Work with SRE and Engineering on complex cases, keeping ownership until issues are resolved or handed over
• Spot recurring issues and raise them for Problem Management with the Service Delivery Manager
• Turn troubleshooting into reusable guides and known solutions in the knowledge base
• Mentor Junior Support Specialists, helping them build confidence
• Proactively suggest improvements to support processes and documentation
• Work with Service Delivery to ensure relevant customer context is understood in support communication

Skills

Tech support experience

Structured troubleshooting

English & Finnish communication

Documentation

Mentoring

Collaboration with SRE/Engineering

Tools

Jira Service Management

ITIL practices

Job description

BeeHealthy is seeking a Support Specialist to manage end-to-end support tickets with strong customer communication. You will build product knowledge, escalate when needed, and contribute to the knowledge base.

The role involves mentoring junior teammates and coordinating with SRE and Engineering to resolve complex issues. Qualified candidates bring prior technical support experience, structured troubleshooting, and excellent English/Finnish communication.