Guest Service Officer

Royal Caribbean Group; Helsinki; On-site; EUR 35 000 - 45 000; Full time

Job summary

Join a leading cruise brand as a Guest Services Officer in Helsinki. This role emphasizes hospitality skills, handling guest inquiries, and ensuring satisfaction through effective communication. Candidates should have customer service experience, a positive attitude, and be capable of living onboard for several months.

Qualifications

• Minimum one-year experience in customer contact position.
• Experience in cash handling and currency understanding.
• Ability to communicate effectively in English and additional languages preferred.

Responsibilities

• Actively listen and assist guests with issues.
• Resolve problems tactfully with guests and crew.
• Maintain a friendly and professional demeanor.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

High school diploma

Job description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

How to apply?

Apply thru https://rclctrac.com/pages/description/182/no or click 'APPLY' from this post and upload your photo and updated resume.