Finnish-Speaking Claims & Customer Care Agent — Athens

Cross Border Talents; Vantaa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Monthly productivity bonus

Monthly transportation bonus

Structured 4-week training programme (

Ongoing refresher training on policies

Initial 8-month contract with possible

International and multicultural env

Job summary

Cross Border Talents is seeking a Finnish-speaking Customer Service & Claims Agent to join an international team in Athens, Greece. You will support Finnish-speaking customers through warranty and claims, answering coverage questions and guiding cases to resolution.

Responsibilities include processing claims, managing disputes, and ensuring GDPR compliance while delivering empathetic service. The role offers a structured training program and potential contract extension.

Qualifications

• Native or C1-level Finnish
• Eligibility to work in Greece (EU citizenship or valid work authorisation)
• Based in Athens or able to relocate independently
• Minimum high school diploma or equivalent
• Typing speed of at least 25 words per minute with 85% accuracy

Responsibilities

• Resolve customer inquiries and process claims efficiently, escalating complex cases in line with standard procedures
• Manage new and existing claims, including status updates, approvals and denials, and coordinating repairs or replacements
• Answer questions about warranty coverage, explain policy terms, and handle complaints and escalations
• Log and acknowledge complaints within required timeframes and drive them to resolution within service standards, prioritising vulnerable customers
• Carry out root cause analysis on complaints and contribute to reporting for continuous improvement and regulatory compliance
• Maintain accurate case notes in the CRM system (Salesforce) and complete after-contact administration
• Comply fully with GDPR and data protection requirements
• Take part in ongoing training to maintain high performance standards

Skills

Finnish (native/C1)

Communication skills

Empathy

Typing 25 wpm

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Cross Border Talents is seeking a Finnish-speaking Customer Service & Claims Agent to join an international team in Athens, Greece. You will support Finnish-speaking customers through warranty and claims, answering coverage questions and guiding cases to resolution.

Responsibilities include processing claims, managing disputes, and ensuring GDPR compliance while delivering empathetic service. The role offers a structured training program and potential contract extension.