Field Service Engineer

Abbott Laboratories; Helsinki; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

A leading healthcare solution provider in Helsinki is seeking a skilled Field Service Engineer. In this role, you will install and maintain molecular diagnostic instruments, ensuring exceptional service across Finland and the Nordics. The ideal candidate has a diploma in a relevant field, solid problem-solving abilities, and is fluent in Finnish and English. The position offers a supportive environment with excellent growth opportunities and benefits.

Benefits

Excellent primary and secondary benefits

Personal growth plan

Extensive training opportunities

Qualifications

• Minimum 1 year of relevant experience in field service or related customer-facing role.
• Fluent in Finnish and English, additional Nordic language skills are a plus.
• Experience with electromechanical systems and software-controlled instruments is a plus.

Responsibilities

• Install and implement new systems at customer sites.
• Perform preventative maintenance, hardware/software upgrades, and repairs.
• Troubleshoot instrumentation and application issues.
• Provide customer training on software and hardware upgrades.

Skills

Problem-solving skills

Customer service skills

Technical skills

Communication skills

Education

Diploma or university degree in a relevant technical or scientific discipline

Job description

About Abbott Molecular

Abbott Molecular is a division of Abbott focused on advancing molecular diagnostics to improve patient outcomes. We develop and supply cutting-edge solutions for the detection of infectious diseases, cancer, and genetic conditions. Our technologies help laboratories and hospitals deliver fast, accurate, and actionable results, supporting better clinical decisions and personalized care.

The Opportunity

As a Field Service Engineer within the Abbott Molecular Division, you will play a key role in delivering best-in-class service to our customers. You will be responsible for installing, maintaining, and troubleshooting molecular diagnostic instruments and software systems across Finland and occasionally in other Nordic countries. This role requires strong technical skills, customer focus, and the ability to work independently while collaborating with cross-functional teams.

Role and Responsibilities

• Install and implement new systems at customer sites
• Perform preventative maintenance, hardware/software upgrades, and repair interventions
• Troubleshoot instrumentation and application issues via phone and on-site visits
• Provide customer training on software and hardware upgrades
• Collaborate closely with Application Support Specialists and Commercial teams
• Participate in service summits, expert meetings, and internal workshops
• Provide primary service within assigned territory and backup support as needed
• Maintain tools, accessories, and spare parts inventory according to procedures
• Document service activities in the call management system
• Represent Abbott professionally and communicate effectively with customers and internal teams

Your Profile

• Diploma or university degree in a relevant technical or scientific discipline
• Minimum 1 year of relevant experience in field service or a related customer-facing technical role
• Strong problem-solving skills and ability to work independently
• Excellent communication and customer service skills
• Fluent in Finnish and English (verbal and written); additional Nordic language skills are an asset
• Willingness to travel regularly within Finland and across the Nordics
• Experience with electromechanical systems and software-controlled instruments is a plus

What Can We Offer You?

Abbott provides a varied, challenging, and international position in a dynamic and supportive working environment. You can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and strong career development prospects. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests, and opportunities.

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals regardless of gender, age, ethnicity, religion, disability, sexual orientation, or any other characteristic protected by law. Our goal is to foster an inclusive and respectful workplace where everyone can thrive.

Recruitment Process

We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found.

If you meet the qualifications and are interested in this opportunity, we encourage you to apply as soon as possible.