Facilities Assistant

CBRE; Helsinki; On-site; EUR 30 000 - 40 000; Full time

Job summary

A leading global workplace solutions provider in Helsinki is seeking a Facilities Assistant to support day-to-day operations, delivering high-class customer service and ensuring a safe work environment. The ideal candidate should be proactive, detail-oriented, and fluent in English and Finnish. This role offers competitive salary and benefits, as well as opportunities for professional development.

Benefits

Competitive salary and benefits

Possibility to learn from leading global company

Exciting working environment

Performance management cycle

Qualifications

• Ability to prioritize tasks effectively.
• Basic knowledge of health & safety practices.
• Characterized financial and administrative precision.

Responsibilities

• Provide high-quality customer service and experiences.
• Monitor and action client ticket systems.
• Conduct scheduled quality inspections of office appearance.
• Assist with event setup and coordination.
• Complete monthly reports on facilities operations.
• Provide essential cover for reception during absences.

Skills

Customer focused

Fluency in English

Fluency in Finnish

Strong interpersonal skills

Attention to detail

Proactive problem solving

Education

Higher educational qualifications (or equivalent)

Job description

Helsinki - Uusimaa - Finland

CBRE Global Workplace Solutions (GWS) Finland Oy produces comprehensive property management services and solutions for its customers. We specialize in managing integrated real estate services, technical maintenance of real estate, project and project management services, and data center maintenance.

At CBRE Global Workplace Solutions we believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We are a workplace team providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.

Summary of the role

As Facilities Assistant you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand. Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and ad hoc service requests.

The ideal candidate will be customer focused, highly motivated, proactive, hands on and show great initiative to keep the office running smoothly.

Core Responsibilities

Operations

• Customer service is at the heart of what we do and you provide high class professional service at all times maintaining constructive and positive professional relationships with clients, colleagues and supply partners
• You monitor and action the Client ticket systems, responding and resolving reactive requests
• You own the appearance of our space and conduct scheduled quality inspections to assess office appearance and conditions
• You assist with events set up and coordination, where applicable
• You manage suppliers and contracts, including onboarding, performance monitoring, and maintaining effective liaison.
• You complete monthly reports on facilities operations and performance metrics, ensuring the achievement of KPIs.
• You escort suppliers and contractors on-site, upholding safety and security protocols, and managing safe permit administration.
• You handle crucial administrative tasks such as maintaining logbooks, processing finance-related documentation and scheduling massage appointments,
• You provide essential cover for reception during planned or unforeseen absences of the primary receptionist, ensuring continuous front-of-house service.

Quality, Health, Safety and Environment

• It is the overall objective for all of our roles to participate in creating and enhancing our safety culture. To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
• You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
• You report all accidents, occupational illnesses and emergencies
• To ensure a safe working environment for all you complete monthly compliance tasks assigned to you
• You are part of the Building Evacuation Team
• You will embed a culture of safe working and compliance capturing RISE Behaviors

Role

Succeeding in this role

• Preferred higher educational qualifications (or equivalent)
• Fluency in written and spoken English & Finnish languages
• Strong interpersonal, written and verbal communication skills
• Characterized financial and administrative precision and accuracy and an eye for detail
• Displays proactive day-to-day problem solving, with ownership and pride
• A basic understanding of good health & safety practices
• Ability to prioritize, whilst engaging in self development

What Do We Offer

• Competitive salary and benefits
• Possibility to learn from leading global company producing real estate services
• Great colleagues, team and exciting working environment
• Welcoming you to CBRE’s Performance Management cycle

Last date of application is 24.10.2025, however the role might be filled earlier, should we find a suitable candidate. For any inquiries about the role you may contact the Senior Facilities Manager: Tiina Luukkonen, [e-mail]

Service line: GWS Segment