Tarjoilija, Star Arctic Hotel Saariselkä

Barona Horeca Oy; Pelkosenniemi; On-site; EUR 25 000 - 35 000; Part time

Job summary

A leading company in Lapland seeks a Reception Supervisor to manage reception operations and ensure exceptional customer service. You will lead a dynamic team, collaborate with various departments, and maintain a welcoming atmosphere for guests. This part-time seasonal role offers opportunities for skill development and team building.

Benefits

Inspiring work environment

Skill development opportunities

Cost-effective accommodation solutions

Qualifications

• Strong background in hotel reception management.
• Excellent English skills and advanced IT proficiency.

Responsibilities

• Oversee daily reception tasks and customer service.
• Lead, schedule, train, and motivate the reception team.
• Handle reporting, budgeting, and analyze customer feedback.

Skills

Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Job description

Northern Lights Village is an experiential hotel concept that offers unforgettable Northern Lights experiences and high-quality travel services in Lapland. We employ over 300 seasonal workers across our three stunning locations: Levi, Saariselkä, and Pyhä. We are now looking for a Reception Supervisor to join our fully experienced and dynamic team!

Job Description

As a Reception Supervisor, you will be responsible for overseeing the hotel’s reception operations, ensuring exceptional customer service, and maintaining a welcoming atmosphere. You will work closely with other departments, such as housekeeping and the restaurant, to ensure a seamless guest experience.

Key Responsibilities of the Reception Supervisor:

1. Daily operations: Oversee daily reception tasks, reservation management, and customer service.
2. Customer service: Ensure high-quality service by promptly handling guest requests and issues.
3. Staff management: Lead, schedule, train, and motivate the reception team.
4. Collaboration: Work effectively with other hotel departments for smooth operations.
5. Reporting and administrative tasks: Handle reporting, budgeting, and analyze customer feedback.

Qualifications:

• Strong background in hotel reception management.
• Excellent English skills and advanced IT proficiency.
• Leadership skills to motivate and manage staff effectively.
• Positive attitude, solution-focused, creative problem-solving skills.
• Strong customer service orientation: friendly, patient, quick problem solver.
• Organizational skills for reservations, shift planning, and administrative tasks, with hands-on experience with collective agreement (MARA).
• Effective communication skills with guests and staff.

We Offer:

• The chance to build and lead your own team and team spirit.
• Salary based on experience.
• Inspiring work environment and skill development opportunities.
• Support from highly professional management.
• Cost-effective accommodation solutions if needed.

Employment Details:

• Part-time position (90 hours/3 weeks), seasonal from August/September to March/April.
• Work during peak times is fast-paced, with a steadier pace at the season's start and end.
• Application processing is ongoing, so apply soon if interested.

For more information, contact HR-Consultant Roosa Räikkönen at [e-mail] or [phone].

Please note: Due to GDPR, CVs and applications sent directly via email will not be considered.