Business Support Assistant

Acturis Ltd; Birmingham; On-site; GBP 25 000 - 35 000; Full time

Job summary

An established industry player is seeking a dynamic Business Support Assistant to enhance their Birmingham office operations. This role involves providing a welcoming reception service, managing bookings, and supporting recruitment initiatives. The successful candidate will thrive in a collaborative environment, where they will have the opportunity to develop their skills through structured training and feedback. With a competitive salary, generous holiday allowance, and benefits such as private health insurance, this position is perfect for those eager to take on responsibility and contribute to a vibrant workplace culture.

Benefits

Private Health Insurance

Company Pension Scheme

25 Days Holiday

Annual Performance-Based Reviews

Qualifications

• Must have strong problem-solving skills and be a fast learner.
• Excellent communication and self-management skills are essential.

Responsibilities

• Provide professional meet-and-greet service and handle inquiries.
• Support recruitment activities and organize social events.

Skills

Problem Solving

Communication Skills

Self-Management

Proactive Attitude

Education

Graduated with a 2:2 or above

Strong A Levels

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

WHY JOIN THE ACTURIS TEAM?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

1. Work with a talented, motivated and friendly group of like-minded colleagues
2. Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
3. Receive regular written constructive performance feedback and encouragement so that you know how to improve
4. Receive a competitive salary and annual performance-based reviews
5. Benefit from private health insurance, disability and health insurance and a company pension scheme after usefully passing probation
6. Receive 25 days holiday rising to 30 days over time

Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

THE POSITION

As a Business Support Assistant at Acturis, you will have the following responsibilities:

1. Provide professional and welcoming meet-and-greet service
2. Be the first point of contact at the reception and receive telephone inquiries alongside the London office team, providing information and directing calls as necessary
3. Handle the bookings of lunches, hotels, taxis and couriers
4. Prepare and post company correspondence and documents
5. Respond to Birmingham office colleague’s requests
6. Maintain regular contact and professional relationship with building management
7. Efficiently respond to resolve any issues relating to facilities, supplies and office equipment
8. Accurately monitor and record monthly meter readings
9. Monitor office supplies and equip the office with stationery and catering
10. Oversee the cleaning team and report any problems that can affect health and safety of the staff
11. Complete annual clean desk audits
12. Support recruitment activities with recruitment agencies, such as booking interviews and feeding back to recruiters and completing office tours for candidates
13. Work with the People Operations team to facilitate a smooth onboarding process
14. Support colleagues in or manage any other ad hoc office tasks or operational activities
15. Organize social events for the Birmingham office
16. Track and maintain budgets for selected social initiatives
17. Identify improvements in current working processes to improve the teams efficiently

CANDIDATE PROFILE

The successful candidates for the role of Business Support Assistant at Acturis will have the following attributes:

1. Graduated with a 2:2 or above and strong A levels
2. Strong problem solving skills - the candidate should be a fast learner and eager to expand and deepen his or her knowledge and capabilities
3. Demonstrated self-management skills and ability to deliver to tight deadlines
4. Confident, proactive and eager to take on responsibility
5. Excellent communication skills
6. Competent with Word, Excel and Outlook
7. A positive can-do attitude