Data Centre Operations & Facilities Coordinator

Pathway Communications; Tampere; On-site; EUR 37,000 - 53,000; Full time

Job summary

Pathway Communications is a leading Managed IT Services, Cybersecurity, Cloud, and Data Centre provider based in Markham, Ontario. The Data Centre Coordinator will support day-to-day operations of Pathway’s data centre facilities, ensuring reliability, security, and efficiency of critical infrastructure and client environments.

The role requires strong organizational skills, technical aptitude, and a commitment to delivering exceptional customer service in a mission-critical environment.

Qualifications

• Diploma or degree in IT, CS, Engineering, or related discipline.
• 2–4 years in data centre operations or IT infrastructure support.
• Experience with mission-critical infrastructure and procedures.
• Strong organizational, documentation, and prioritization skills.
• Ability to manage multiple activities with attention to detail.
• Eligible to work full-time in Canada and near Markham.

Responsibilities

• Monitor data centre infrastructure and performance to ensure service availability.
• Respond to alarms/incidents; escalate as needed.
• Coordinate troubleshooting across electrical, mechanical, and environmental systems.
• Support backup and disaster recovery processes.
• Assist with IT security, privacy, and risk management controls.
• Coordinate client installations, relocations, and decommissioning.
• Act as liaison between clients, vendors, facilities teams, and staff.
• Maintain facility documentation and SOPs.
• Organize project meetings and track milestones.

Skills

Data centre operations

IT infrastructure support

Facilities coordination

Documentation

Stakeholder management

Customer service

ITIL processes

Microsoft Office

Education

Degree in IT/CS/Engineering

Tools

Asset tracking systems

Documentation tools

IT monitoring systems

Job description

Pathway Communications is a leading Managed IT Services, Cybersecurity, Cloud, and Data Centre provider based in Markham, Ontario. The Data Centre Coordinator will support day-to-day operations of Pathway’s data centre facilities, ensuring reliability, security, and efficiency of critical infrastructure and client environments.

The role requires strong organizational skills, technical aptitude, and a commitment to delivering exceptional customer service in a mission-critical environment.