Danish-speaking Technical Support Specialist

Foundever Finland Oy; Turku; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

A leading international technical support provider in Turku is seeking a Technical Support Specialist. You will assist both consumer and corporate customers by answering inquiries regarding devices and software. The ideal candidate should have excellent communication skills and fluency in Danish and English, along with a proactive approach to customer service. Comprehensive training and opportunities for advancement are offered, within a friendly and supportive work environment.

Benefits

Comprehensive training and orientation

Fixed monthly salary

Bonuses according to performance

Diverse employee benefits

Comprehensive relocation package

Qualifications

• Genuine customer service spirit and friendliness.
• Ability to solve problems independently and quickly.
• Not afraid of occasional rushes and able to accept feedback.
• IT hobby is a plus; desire to learn and develop.

Responsibilities

• Answer calls and handle incoming email and chat inquiries.
• Provide high-quality customer service and identify customer needs.
• Assist customers with device, OS, settings, and warranty issues.
• Participate in comprehensive training and ongoing orientation.

Skills

Positive attitude

Customer service spirit

Excellent communication skills

Problem-solving skills

Diligence

Ability to accept feedback

Fluent Danish

Good English

Education

Degree in Computer Science or related field

Job description

Overview

WHAT? As a Technical Support Specialist, you will answer calls and handle incoming email & chat inquiries. Alongside technical support, an essential part of your work is providing high-quality customer service and identify customer needs and offer suitable solutions, which can also be additional paid services. We help mainly consumer customers but also some corporate customers, with their device and usage questions and problems. This is product support for a well-known international device manufacturer, and the contacts concern devices, operating systems, device deployment and settings, functions and warranty issues. We provide comprehensive orientation to the role and the team always has support available!

In addition, we train throughout the employment and we also have the opportunity to advance and apply for other positions within the company.

Responsibilities

• Answer calls and handle incoming email and chat inquiries.
• Provide high-quality customer service and identify customer needs; offer suitable solutions, including potential additional paid services.
• Assist consumer and corporate customers with device, OS, deployment, settings, functions and warranty issues.
• Participate in comprehensive training and ongoing orientation; support from the team is available.

We offer you

• Comprehensive training and orientation for the position
• Fixed monthly salary and the opportunity for bonuses
• Salary according to the collective agreement for salaried employees in the ICT sector
• Central location in Kupittaa (business centre), Turku
• Modern and comfortable working environment
• A truly international workplace and employer
• Investment in staff well-being and ongoing development
• Diverse employee benefits and joint events
• Comprehensive relocation package and help for employees moving from abroad
• A happy and friendly work community
• A caring and flexible employer

Qualifications

• Positive attitude, genuine customer service spirit, friendliness, diligence and a hard-working approach
• Excellent interaction and communication skills; ability to solve problems independently and quickly
• Not afraid of occasional rush; able to accept feedback
• Preferably suitable education (e.g., computer science or university of applied sciences degree) and work experience in the field
• IT hobby is a plus; desire and enthusiasm to learn and develop
• Fluent Danish (spoken and written at native level) and good English (spoken and written)

Where and when

• This is a continuous employment relationship with a 6-month probationary period
• Working hours are between 10:00 and 19:00 Finnish time on weekdays; average 37.5 hours per week
• Training and orientation period is regular, paid working time
• Initially in our office in Kupittaa, Turku; hybrid work possible after 6 months and reviewed case by case
• Planned start date: Monday, November 3, 2025

We

We have over 100 professionals in customer service and technical support. We are a truly international workplace serving customers in 5 languages, with colleagues from 8 countries. Internal company language is English. We foster an open-minded, friendly work culture with a sense of humor, and care for staff well-being, including occupational health care, ePassi benefits, training, joint events and activities. We are a stable employer with long-term employment opportunities.

Application

Interested? Please apply for the position as soon as possible; interviews will be held during the application period and the position will be filled when a suitable candidate is found. Attach your CV and application as a single file, preferably in English. You can also log in to our job portal after submitting your application to add necessary documents.

Any additional questions can be sent to our recruitment team at [e-mail].

Jätä hakemus: https://jobs.emea.sykes.com/VacancyInformation.aspx?VId=144355
Yhteystiedot: Apply for a position via the application form.
Työpaikan osoite: Joukahaisenkatu 1, 20520 Turku
Työ alkaa: 03.11.2025
Työaika: Kokoaikatyö
Työn kesto: Toistaiseksi voimassa oleva
Hakuaika päättyy: 02.11.2025 21:59
Ilmoitus jätetty: 09.09.2025 15:33
Työmarkkinatorin ilmoitusnumero: 2396156c-e86a-485f-9e73-00acdfebc93e

Source: Työmarkkinatorin asiakastietojärjestelmä