Danish speaking customer support specialist

Foundever; Turku; Hybrid; EUR 33 000 - 40 000; Full time

Job summary

A leading customer experience outsourcing company in Turku is seeking a Danish speaking Technical Support Specialist. Responsibilities include answering inquiries and providing technical support for devices. The role offers comprehensive training, a friendly work community, and the potential for hybrid work after a probation period. Ideal candidates are customer-focused, flexible, and committed to self-development.

Benefits

Comprehensive training and orientation

Fixed monthly salary with bonus opportunities

Diverse employee benefits

Comprehensive relocation package

Qualifications

• Fluent in Danish (spoken and written) at the native level.
• Good English language skills in spoken and written.
• Work experience in a technical support role preferred.

Responsibilities

• Answer calls and handle email & chat inquiries.
• Provide technical support and high-quality customer service.
• Identify customer needs and offer suitable solutions.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Flexibility and adaptability

Education

Degree in computer science or related field

Job description

Overview

Required Language
English, Danish

Employment Type
Full time

Contract Type
Permanent

Description
Foundever Finland Oy (formerly SYKES Finland Oy and Sitel Finland Oy) is part of the international Foundever company. We work in the field of CX outsourcing known also as business process outsourcing (BPO). Foundever has approximately 150,000 employees worldwide and with over 40 years of experience we provide business solutions, customer service and support services to leading companies and brands in various sectors. Foundever Finland Oy is located in Kupittaa, Turku. We have been operating in Finland for over 20 years. In Turku we have over 100 experienced customer service and technical support professionals and we serve our customers in Finnish, Swedish, Danish and Norwegian as well as English. We are an international and growth-oriented company that invests in high-quality customer experience, long-term customer relationships, development and personnel well-being.

What we are looking for
We are looking for a brisk Danish speaking Technical Support Specialist to join our international team!

Responsibilities

What?
As a Technical Support Specialist, you will answer calls and handle incoming email & chat inquiries. Alongside technical support, an essential part of your work is providing high-quality customer service and identify customer needs and offer suitable solutions, which can also be additional paid services. We help mainly consumer customers but also some corporate customers, with their device and usage questions and problems. This is product support for a well-known international device manufacturer, and the contacts concern devices, operating systems, device deployment and settings, functions and warranty issues. We provide comprehensive orientation to the role and the team always has support available!

In addition, we train throughout the employment and we also have the opportunity to advance and apply for other positions within the company.

We Offer

• Comprehensive training and orientation for the position
• Fixed monthly salary and the opportunity for bonuses
• Salary is according to the CBA binding on the employer at any given time, which is currently The collective agreement for salaried employees in the ICT sector.
• Central location in Kupittaa (business centre), Turku
• Modern and comfortable working environment
• A truly international workplace and employer
• We invest in the well-being of our staff and continuously develop our operations
• Diverse employee benefits and joint events
• Comprehensive relocation package and help for employees moving from abroad
• A happy and friendly work community
• A caring and flexible employer

Qualifications

Success in this role requires a positive attitude, genuine customer service spirit and friendliness, diligence and a hard-working approach, but you are also a relaxed, humorous and flexible colleague. It is important that you have excellent interaction and communication skills, and are able to solve problems independently and quickly. You are not afraid of occasional rush and know how to accept feedback.

You would preferably have a suitable education for the job (e.g. computer science or university of applied sciences degree) and already have work experience in the field. IT hobby is a plus. We hope that you have the desire and enthusiasm to learn new things and develop.

We require fluent Danish language skills, both spoken and written at the native level, and good English language skills in spoken and written.

Where and When

This is a continuous employment relationship with a 6-month probationary period at the beginning. Working hours are between 10:00 and 19:00 Finnish time on weekdays. Changes to opening hours are possible due to changes in the opening hours of the client company's service. The average work hours per week are 37,5. There is a training and orientation period at the beginning of the employment relationship. The training and orientation period are regular, paid working time. At the beginning of the employment, the workplace is our cozy office in Kupittaa, Turku. The possibility of hybrid work can be considered after the probationary period (6 months) and it is always reviewed as case by case. We are looking for a colleague who is ready to commit and grow with us!

The planned start date for work is Monday, November 3rd 2025.

Application

Interested? Great! Please apply for the position as soon as possible, as we will start interviews during the application period and the position will be filled as soon as a suitable candidate is found. Remember to attach your CV and application as a single file, preferably in English. Alternatively, you can log in to our job portal after submitting your application and add the necessary documents or files (application, CV, etc.).

Any additional questions can be sent to our recruitment team at [e-mail].