Customer Support Specialist

Verda; Helsinki; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Cash and equity compensation

Healthcare

Lunch

Wellbeing

Job summary

Verda, a European AI cloud company headquartered in Helsinki, is seeking a Customer Support Specialist. You will resolve technical issues on our GPU cloud, hand over to teammates in other time zones, and ensure round-the-clock support for international markets.

Based at our Helsinki headquarters, you will sit with engineering, product and sales, work independently on shifts, and help improve support as we scale. The role is full-time on-site with a rotational shift pattern.

Qualifications

• Technical background in cloud or IT with 2+ years experience.
• Bachelor's degree in CS/IT or related field.
• Solid networking fundamentals for connectivity troubleshooting.
• Experience debugging REST APIs.
• Excellent written and verbal English; able to communicate with diverse audiences.

Responsibilities

• Handle customer tickets end to end: instance access, connectivity, GPU and API issues, account and billing questions.
• Troubleshoot independently and elevate to on-call engineering when needed.
• Run clear handovers with teammates in other time zones at the start and end of each shift.
• Monitor service status and communicate incidents to customers.
• Keep internal guides up to date and flag recurring issues to product and engineering.
• Suggest improvements to support processes and tooling based on patterns you see in tickets.

Skills

Technical problem-solver

Independent worker

Clear written communication

Leadership and stakeholder management

English language proficiency

Education

Bachelor's degree in CS/IT or related field

Tools

SSH

Firewall rules

TCP/IP routing

REST API debugging

Kubernetes

Python scripting

Bash scripting

Job description

Imagine a future where everyone has instant, low-cost access to intelligence. We're building a fully featured European AI cloud, with everything one needs to train, experiment with, and deploy AI models. On top of that, our GPUs run on 100% renewable energy.

We're ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We've already achieved a lot, yet we're only getting started. Now it's your chance to join the ride. We offer more than just the job: we offer a career-defining opportunity to be part of building something big.

Join Verda while it's still being built, not once it's finished.

Why Verda

• Cash and equity compensation along with various fringe benefits (e.g., healthcare, lunch, wellbeing, etc.).

• Profitable operations with rapid, sustained growth.

• Over 40 nationalities, with 6 different ones on the management team.

• An opportunity to make a clear impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem.

Practicalities

• Work mode:On-site. This role requires presence in our Helsinki office5 daysper week. Don’t worry, you won’t be alone or hangry there. (We keep a stocked fridge…)

• This role follows a rotational shift pattern to ensure 24/7 coverage for our international markets.

• Level of expertise:Mid-level.

• Employment type:Full-time and permanent.

About the role

As aCustomer Support Specialist, you're part of our global support team. You resolve technical issues on our GPU cloud and hand over to teammates in other time zones, so customers get help around the clock.

Based at our Helsinki headquarters, you sit alongside engineering, product, and sales, so recurring issues reach the people who can fix them. You work independently on your shifts, know when to elevate, and help improve how we support customers as we scale.

Your responsibilities

• Handle customer tickets end to end: instance access, connectivity, GPU and API issues, account and billing questions.

• Troubleshoot independently and elevate to on-call engineering when needed.

• Run clear handovers with teammates in other time zones at the start and end of each shift.

• Monitor service status and communicate incidents to customers.

• Keep internal guides up to date and flag recurring issues to product and engineering.

• Suggest improvements to support processes and tooling based on patterns you see in tickets.

Your key competencies

The ideal candidateis a technical problem-solver who works well independently, communicates clearly in writing, and stays calm under pressure.

• 2+ years of experience in a technical role at a cloud provider.

• Bachelor's degree in CS, IT, or a related field (or equivalent experience).

• Networking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability) and comfort with database queries.

• REST API debugging.

• Works independently and knows when to elevate.

• Excellent written and verbal communication in English with technical and non-technical audiences, plus leadership and stakeholder management.

Nice to have

• GPU, virtualization or Kubernetes knowledge.

• Python or Bash scripting.

• Additional language skills (e.g. Finnish, German, French, Spanish).

• Experience with AI tools to automate support work.

• Relevant certifications: Linux Foundation Certified System Administrator (LFCS), NVIDIA-Certified Associate: AI Infrastructure and Operations (NCA-AIIO), ITIL Foundation, Certified Kubernetes Administrator (CKA).

Department:Customer Support

Locations:Helsinki

About Verda

Verda (formerly DataCrunch) is a technology company building the next generation of cloud infrastructure for AI: compute that's instant, on-demand, and at scale. Headquartered in Helsinki, the company operates globally across Europe, the US, and Asia. Verda employs over 250 people from over 40 nationalities and has raised over $450M in total funding from investors including Emergence Capital, MUFG Innovation Partners, Supermicro, 6 Degrees Capital (6DC), Lifeline Ventures, byFounders, J12 Ventures, Skaala, Varma, and Tesi, alongside leading financial institutions.