Customer Success Manager

Starship Technologies; Helsinki; On-site; EUR 60 000 - 80 000; Full time

Job summary

A leading tech company in Helsinki seeks a Customer Success Manager to drive revenue growth and build strategic relationships with clients. The ideal candidate has at least 3 years of experience in a similar role, fluent in English and Finnish, and possesses strong commercial instincts and analytical skills. This position offers career progression in a fast-growing scale-up, with a focus on impactful contributions.

Benefits

Career progression opportunities

Collaborative work environment

Direct impact on growth

Qualifications

• Minimum 3 years driving growth in Customer Success or sales.
• Proven track record of achieving expansion targets.
• Fluency in English and Finnish; other languages a plus.

Responsibilities

• Relentlessly pursue expansion opportunities.
• Articulate compelling ROI narratives to C-suite.
• Build personal brand as quick commerce expert.

Skills

Revenue Expansion

Fluency in English and Finnish

Executive Command Presence

Advanced analytics skills

Job description

Overview

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We are seeking a revenue-driven, commercially focused Customer Success Manager to join our high-performance Customer Success team in Finland.

In this role, you will own strategic accounts, driving sustained revenue expansion while establishing yourself as the indispensable C-suite advisor. You will be responsible for navigating complex client organizations, building trusted relationships with key decision-makers, and turning strategic customer intelligence into significant revenue growth. You have exceptional commercial vision, a commanding presence in executive meetings, and the unwavering drive to exceed ambitious business targets.

Responsibilities

• Revenue Expansion: Relentlessly pursuing and securing expansion opportunities through strategic value positioning and competitive account penetration
• Executive Command: Articulating compelling ROI narratives and business cases that command C-suite attention and drive strategic decision-making
• Strategic Account Penetration: Building personal brand within client organisations as the go-to quick commerce & autonomous technology expert and value catalyst
• Power Mapping: Navigating complex organisational politics to identify and cultivate key power brokers and decision influencers across all levels
• Growth Catalyst: Creating aggressive expansion roadmaps that align customer strategic initiatives with our commercial objectives
• Growth Champion: Leveraging deep customer intelligence to drive expansion initiatives across product and operations while leading cross-functional alignment to transform insights into actionable revenue opportunities and competitive advantages
• Revenue Optimisation: Proactively identifying and eliminating churn risks while maximising every expansion and cross-sell opportunity

What’s in it for you?

• Opportunity to collaborate with highly motivated people who value feedback and continuous improvement
• Be part of a fast-growing scale-up with significant opportunities for career progression
• See the direct impact of your contribution on both customer outcomes and company growth
• Learn from inspirational, talented colleagues across the globe

What we hope you’ll bring to the table:

• Minimum 3 years of driving growth within strategic accounts in commercial Customer Success, strategic sales, or consulting with a proven track record of crushing expansion targets
• Proven experience transforming customer insights directly into strategic advantages and expansion opportunities
• Fluency in English and Finnish languages, additional languages are a plus
• Executive Command Presence: Recognised as a trusted strategic advisor by C-suite executives with the ability to influence at the highest organisational levels
• Exceptional ability to read organisational dynamics, navigate complex hierarchies, and identify key power brokers while establishing strategic footholds
• Demonstrated strong commercial instincts and relentless pursuit of strategic growth opportunities
• Advanced analytics skills and proven expertise in developing compelling, data-backed business cases that clearly articulate ROI and drive rapid executive action