Customer Service Specialist

Dentsply Sirona Brasil; Espoo; On-site; EUR 30 000 - 40 000; Full time

Job summary

A global dental product manufacturer is seeking a Customer Service Specialist in Espoo, Finland. The ideal candidate will have customer service experience and excellent Finnish language skills. Responsibilities include providing customer support, managing orders, and utilizing CRM systems. The company offers a comfortable work environment and various benefits. Applications are welcome until October 20, 2025.

Benefits

Lunch benefit

Sports and culture benefit

Voluntary sickness insurance

Life insurance

Qualifications

• Some experience in similar tasks.
• Interest in new technologies and digital workflows.

Responsibilities

• Providing customer advice via phone and email.
• Registering orders and handling complaints and returns.
• Using our digital systems.
• Managing customer base information.
• Supporting our product experts.
• Processing information and tasks in our CRM system.

Skills

Customer service experience

Knowledge of ERP systems

Digital solutions proficiency

Excellent Finnish language skills

Good English language skills

Tools

CRM system

Job description

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide.

We are dedicated to making dentistry even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them.

Customer Service Specialist – Espoo, Finland

We are looking for a customer service specialist to join our team. The ideal candidate will have experience in customer service, be able to handle multiple situations simultaneously, have knowledge of ERP systems and digital solutions, and be able to work accurately under pressure.

Responsibilities include:

• Providing customer advice via phone and email
• Registering orders and handling complaints and returns
• Using our digital systems
• Managing customer base information
• Supporting our product experts
• Processing information and tasks in our CRM system

Requirements:

• Some experience in similar tasks
• Interest in new technologies, systems, and digital workflows
• Excellent Finnish language skills and good English language skills

We offer:

• A comfortable working environment (16 people in Finland)
• Good employment benefits (e.g. lunch benefit, sports and culture benefit, possibility of voluntary sickness insurance and life insurance)
• Modern facilities with good transport links, located in the Iso Omena shopping center

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please submit your application as soon as possible, but no later than 20.10.2025.