Customer Coordinator, Koskisen Panel Industry

Koskisen; Hähkäniemi; Hybrid; EUR 35 000 - 50 000; Full time

Job summary

A leading company in wood products is seeking a Customer Coordinator in Järvelä. This role involves overseeing order processing, maintaining contracts, and ensuring customer satisfaction. Candidates should possess a Bachelor's degree or equivalent experience, and be proficient in Finnish and English. This is a hybrid working position with a fixed-term contract until the end of 2027, offering a collaborative and supportive work environment.

Benefits

Continuous professional development

Supportive work environment

Qualifications

• Bachelor’s degree in Business Administration or solid experience in similar roles.
• Excellent proficiency in Finnish and English.
• Deep understanding of the entire order-to-delivery supply chain.

Responsibilities

• Oversee and contribute to order processing lifecycle.
• Maintain and update contract prices and terms.
• Monitor receivables and credit limits.

Skills

Proficiency in Finnish

Proficiency in English

Attention to detail

Time management

Customer service orientation

Education

Bachelor’s degree in Business Administration

Equivalent commercial education

Tools

Order management systems

Financial monitoring tools

Job description

Overview

We are looking for a Customer Coordinator to join our friendly and dynamic team. This is a fantastic opportunity to become a key player in ensuring smooth operations to our customers. The position is in Järvelä but we work in a flexible hybrid model. This is a fixed term substitution until the end of 2027.

Key Tasks and Responsibilities

• Order Management: Overseeing and contributing to the entire order processing lifecycle from initiation to completion.
• Contract Management: Maintaining and updating contract prices and terms to ensure accuracy and timeliness.
• Financial Monitoring: Actively monitoring receivables and credit limits.
• Claim Resolution: Efficiently handling customer claims.
• Budget Tracking: Monitoring and reporting on customer-specific budgets.
• Data Maintenance: Maintaining customer information across various systems.
• Reporting: Preparing regular reports, including the status of overdue receivables.
• Export Coordination: Organizing and coordinating export deliveries.
• Billing & Reporting: Managing internal and external billing and reporting at month-end and year-end (e.g., Intrastat, by-products, Statistics Finland).
• Sales Support: Supporting the sales team and maintaining active communication with customers.

What We Expect From You

• Education and Experience: A Bachelor’s degree in Business Administration, Business College Diploma, or equivalent commercial education, or solid experience in similar roles.
• Language Skills: Excellent proficiency in both Finnish and English is essential for success in this position. Additional language skills are considered a significant advantage.
• Supply Chain Understanding: A deep understanding of the entire order-to-delivery supply chain and the ability to manage it effectively.
• Accuracy and Meticulousness: You are naturally precise and careful in your work, comfortable with details and ensuring everything is correct.
• Prioritization Skills: The ability to effectively prioritize tasks and manage multiple projects concurrently, even during busy periods and under pressure.
• Customer Service Orientation: A genuine customer-service-oriented mindset, enjoying interaction and collaboration with clients.
• Teamwork Skills: You are an excellent team player, capable of seamless collaboration with colleagues and various stakeholders.
• IT Proficiency: Strong IT skills and familiarity with various systems used in daily work.

What We Offer

We offer you a workplace where employee well-being and competence development are top priorities. You’ll have the opportunity to continuously learn and deepen your professional expertise within a supportive and fair work environment. By working with Koskisen’s wood products, you will contribute positively to a cleaner environment, taking woodwise steps on the path of sustainable growth.

How to Apply

We look forward to hearing from you and your experience, so please send your application with your CV and salary request by 24th of October. If you have any further questions regarding this position, please contact Mirkka Aarrekorpi on: Friday, 10.10. at 13.00 15.00 or Thursday, 16.10. at 13.00 15.00. You can reach her directly at [phone].

About Koskisen

Koskisen is a pioneer in the Finnish wood products industry. Our roots in making wood products with a customer-first approach go back a long way. In our hands, wood is formed into sustainable products which store carbon for decades to come. Koskisen uses the wood entrusted to it with precision and constantly develops its ability to use wood with increasing efficiency and respect. As a result, Koskisen´s customers can expect the very best.

The Koskisen team already has more than 1000 members. We are united by a great team spirit, a belief in our capabilities and the courage to create something new. We do our best every day putting safety and quality first. The well-being of our personnel and the development of their skills are our number one priorities. Through them, we create the conditions for a profitable, productive and long-lasting business. We are a significant employer in our operating locations in Finland and Poland. In addition to our own operations, we create value for the surrounding society.

Email: [e-mail] Location: Tehdastie 2, Järvelä

Employment relationship: Employment

Work start date: According to agreement

Wage: Fixed salary

Working time: Daytime work, Weekdays

Number of positions: 1

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Hallinto- & toimistotehtävät, Myynti & hankinta