Customer Care Manager

Solera; Espoo; On-site; EUR 45 000 - 65 000; Full time

Job summary

A global data services leader is seeking a Customer Care Manager in Espoo, Finland. This role involves managing relationships with Nordic customers, ensuring product adoption, and promoting new functionalities. The ideal candidate has experience in customer service, strong interpersonal skills, and fluency in Norwegian/Swedish and English. The position offers competitive salary, flexible hours, and benefits in a growing international company.

Benefits

Flexible working hours

Working from home possibilities

Occupational health care

Other employee benefits

Qualifications

• Relevant experience in Sales, Customer Care, or Account Management.
• Positive team player with a proactive attitude.
• Strong presentation and communication skills.

Responsibilities

• Manage the entire business relationship for selected Nordic accounts.
• Promote product adoption and upsell functionalities.
• Document customer interactions using Jira and Salesforce.

Skills

Customer service passion

Excellent interpersonal skills

Analytical mindset

Fluency in Norwegian / Swedish and English

Tools

Jira

Salesforce

Job description

Overview

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In4mo focuses on the property segment and is transforming the world of property claims. In4mo is the leading provider of Building Claims solutions in the Nordics, supporting most of the largest insurance companies and the property damage restoration companies that serve them. See www.in4mo.com for more details. Our ambition is to scale-up to the rest of the world, will you join us in our journey?

The Role

We are looking for a Customer Care Manager to handle the relationship with our customers in the Nordics.

What You’ll Do

• Take responsibility for the entire business relationship for selected accounts in the Nordics
• Be the main contact for allocated Nordic customer accounts
• Develop a deep knowledge of in4mo products and the business needs of our customers
• Ensure product adoption and promote / upsell new functionalities within your accounts
• Bring ideas for product improvements / new products to in4mo Product teams
• Ensure customer requests or problems are addressed to the customer’s satisfaction
• Work closely with other members of the Customer Care and Support team to ensure a seamless customer experience
• Document cases and customer interactions using issue tracking systems (Jira) and Salesforce
• Provide product introduction and training to customers and users
• The role requires travelling within the Nordics

What You’ll Bring

• Relevant experience from similar roles (Sales, Customer Care, Customer Success or Account Manager)
• Positive, proactive team player who is passionate about customer service
• Excellent interpersonal skills with the ability and desire to work in a fast-paced environment
• An analytical and trouble-shooter mindset
• Good understanding of SaaS offering and willingness to learn about in4mo’s solutions
• Some technical understanding of how SaaS solutions work
• Strong presentation skills
• Solid verbal and written communication skills
• Fluency in Norwegian / Swedish and English; other Nordic languages are an advantage
• Able to work in Finland

What we offer

The chance to be at the center of an exciting and growing international company, and through your actions have a visible impact on our business. The position is permanent and full-time. In addition, we offer a competitive salary, flexible working hours, working from home possibilities, occupational health care, and other employee benefits.