Care Coordinator (Bilingual)

Gradia Health; Jyväskylä; Remote; EUR 35 000 - 45 000; Full time

Job summary

A healthcare technology firm in Jyväskylä, Finland, is seeking a care coordinator to manage patient scheduling and ensure high customer service standards. This role involves serving as a support liaison between patients and clinicians, and requires proficiency in Spanish. Ideal candidates should have experience in customer service and the ability to work under minimal supervision.

Qualifications

• Experience in customer service or sales.
• Ability to handle enterprise software systems proficiently.
• Strong writing and verbal communication skills.

Responsibilities

• Manage inbound and outbound calls for scheduling appointments.
• Provide high levels of support between patients and clinicians.
• Develop standard work and best practices with other Care Coordinators.

Skills

Customer service experience

Fluent in Spanish (written and spoken)

Experience with enterprise software systems

Effective communication skills

Ability to work remotely

Job description

Overview

Our healthcare system is costly and ineffective. We’re redesigning it from first principles, starting with patients who have chronic conditions. Gradia provides a virtual extension to brick-and-mortar clinics, empowering physicians to deliver an integrated, concierge care experience at scale. Ultimately, our software is the backbone of the entire patient experience, providing patients with personalized, high-touch care while also helping clinics improve their bottom line. With our platform, patients can stay informed about the status of their care, easily communicate with their providers, and get direct access to specialized, virtual care teams that put them on a path toward recovery. Our software is currently at several clinics across the Southeastern US and quickly expanding across the country. We\'re currently expanding our team to support a significant increase in our customer base as well as help us ship a slew of exciting features more quickly. Our mission is to make highly attentive, integrated care a standard for all patients and bring more joy to the job of being a physician. And, we deeply believe that beautiful, well-thought software is the only way to make this a reality. Founded by two Stanford engineers, Gradia is backed by MaC Venture Capital, YCombinator, Atlanta Ventures, Soma Capital, and incredible operators/founders of companies like Ramp, Protocol Labs, Golden, Bolt, Bloomtech, and BillionToOne.

The Opportunity

It’s an incredible time to join us: we’ve hit an inflection point with fantastic patient engagement, overwhelming demand from physicians, and have recently unlocked substantial new revenue streams for our existing customers. However, we’re still early — we want to fundamentally redesign the current paradigm of healthcare, and there are plenty of opportunities to contribute and make an outsized impact.

Your role in the company

As a care coordinator, you’ll play a critical role and have a strong impact on the total number of patients Gradia serves. You\'ll be responsible for managing inbound and outbound calls to schedule appointments, and assisting embedded care teams with care gap outreach campaigns and pre-appointment planning. This patient-focused role will have a direct impact on our goal of successfully managing the comprehensive care of all of our patients.

What You’ll Do

• Act as a support liaison between the patient and the clinicians by providing high levels of customer service and resolving issues/concerns (if any)
• Work with other Care Coordinators to develop standard work and best practices
• Handle phone calls and email correspondence regarding patients
• Schedule new patient visits and handle appointment rescheduling requests

Requirements

• Customer service and/or sales work experience
• Fluent in Spanish both written and spoken
• Experience in a customer service role requiring the use of enterprise software systems
• Demonstrated proficiency in computer software including spreadsheets, and calendaring
• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
• Can work remotely under minimal supervision and take initiative in managing patients care logistics