Associate Onboarding Manager

Hoxhunt; Helsinki; Hybrid; EUR 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Office in Helsinki with gym and pool

Hybrid work model

Job summary

Hoxhunt is seeking an Associate Onboarding Manager to own the SMB onboarding journey—from kick-off to go-live—and to manage several projects with clarity and care. You’ll guide customers through technical setup and maintain a proactive, structured communication channel, ensuring a smooth start and long-term success.

You will join our Customer Success team in a hybrid Helsinki-based role, collaborating with onboarding managers, customer success managers, and technical teams to deliver exceptional

Qualifications

• 2+ years of experience in customer service, onboarding, implementation, or support roles.
• Strong organizational and project coordination skills, with the ability to juggle multiple customer projects at once in a structured and disciplined way.
• Full professional proficiency or native-level English language skills.

Responsibilities

• Own the full onboarding experience for SMB customers from kick-off to go-live
• Manage multiple onboarding projects at the same time, each with clear goals and timelines
• Guide customers through technical setup and keep everything on track
• Act as a reliable and proactive point of contact throughout the process
• Improve onboarding workflows and documentation to help us scale and continuously improve

Skills

Onboarding coordination

Customer service

Project management

Communication skills

English proficiency

Ownership mindset

Tools

M365

G-Suite

SCIM

SSO

Job description

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

We’re looking for a driven Associate Onboarding Manager who wants to plant roots and grow with us. You'll step into a role designed with clear development potential and the support to help you build a lasting career at Hoxhunt.

Why this role matters

At Hoxhunt, we believe the first steps a customer takes with us set the tone for everything that follows. As an Associate Onboarding Manager, you will support our SMB customers through those early moments with structure, clarity, and care. By owning the full onboarding experience from kick-off to go-live, you ensure every new customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success.

What you’ll own and drive

• Own the full onboarding experience for SMB customers from kick-off to go-live
• Manage multiple onboarding projects at the same time, each with clear goals and timelines
• Guide customers through technical setup and keep everything on track
• Act as a reliable and proactive point of contact throughout the process
• Improve onboarding workflows and documentation to help us scale and continuously improve

What success looks like

• In your first 3 months you'll: Learn the Hoxhunt product, master our onboarding workflows, and begin managing your own portfolio of SMB onboarding projects while delivering a structured, caring customer experience.
• By month 6 you'll: Independently guide customers through their technical setup and go-live, solve problems proactively before they surface, and consistently contribute to improving our documentation and processes.

What makes you thrive here

You have:

• 2+ years of experience in customer service, onboarding, implementation, or support roles
• Strong organizational and project coordination skills, with the ability to juggle multiple customer projects at once in a structured and disciplined way
• Excellent communication skills and a proactive, customer-focused mindset
• A natural curiosity for technology and confidence using it in your day-to-day work
• A growth mindset and a strong sense of ownership
• Full professional proficiency or native-level English language skills

Bonus points if you also:

• Have hands-on experience with M365, G-Suite, SCIM and SSO
• Speak other European languages like French or German

Who you’ll work with

You will join our growing, collaborative Customer Success team. This is a highly supportive environment where your contributions are valued, your ideas are encouraged, and we succeed together. You will work closely with other Onboarding Managers, Customer Success Managers, and technical teams to make sure things run smoothly and every customer feels guided, informed, and valued from day one.

What you can expect from us

• Compensation: Monthly base salary of €3500–€3900 depending on your experience, plus a very competitive performance-based bonus.
• Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the Helsinki office weekly.
• High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
• Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.
• A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.
• The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Helsinki (complete with a gym and swimming pool!).

Recruitment Process

1. Meeting with Talent Acquisition (30 min, remote)
2. Meeting with your future Team Lead (45 min, remote)
3. Take-home assignment and Panel Discussion (60 min, on-site)
4. References

About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.