Assistant Store Manager: Elevate Service & Team Leadership

2195 OSUUSKAUPPA VARUBODEN-OSLA HANDELSLAG; Askola; On-site; EUR 36,000 - 52,000; Full time

Job summary

Askola-based grocery cooperative seeks an Assistant Manager to support the store manager in daily operations, coordinating tasks and supervising staff. The role acts as deputy in the manager's absence and engages actively with the team and customers to ensure smooth service.

You will onboard, coach and develop staff, assist in shift planning, optimize store presentation, monitor KPIs, and address customer feedback.

Responsibilities

• Onboards, guides and coaches staff, provides feedback and addresses issues
• Maintains and develops team competence
• Supports supervisor in shift planning, allocation of working hours, and implementation of changes to plans
• Manages tasks in order of priority and leads the team in daily operations towards scorecard targets
• Maintains a positive working atmosphere and acts as an active communicator
• Takes responsibility for occupational safety and ergonomics in accordance with their role
• Supports the store manager in ensuring high-quality customer service and customer satisfaction
• Together with the store manager, ensures that the store delivers on customer promises, including greeting, cleanliness, availability, freshness, and smooth service
• Manages the processing of customer feedback and requests
• Understands the fundamentals of co-op membership and the cooperative business model and can communicate them to others
• Works a variety of shifts within the store’s opening hours
• Has a strong understanding of the processes and operating models of their unit/department and can proactively respond to changes together with the store manager
• Ensures the proper commercial presentation of the store together with the team, including seasonal changes, displays and campaigns
• Uses systems and ensures system competence within the team
• Ensures targets are achieved together with the store manager
• Supports the manager in ensuring that shift rosters and task cards are up to date and that feedback and development ideas are processed
• Understands the store’s key performance indicators and targets and works in a results-driven manner
• Monitors sales indicators, wastage and availability, utilises reports, and reacts to deviations
• Leads work related to wastage management and availability and aims to identify and minimise unexplained wastage
• Understands the importance of the proper allocation of working time and monitors the utilisation of working hours
• Understands the importance of cost control
• With us, you get to influence Finnish consumer decisions, future retail, developing of digital services and Finland's best customer service through diverse work tasks. We offer jobs and chances for growth for various experts in different industries and different locations. Our deal includes also Finland's widest range of employee benefits and the best colleagues.

Job description

Askola-based grocery cooperative seeks an Assistant Manager to support the store manager in daily operations, coordinating tasks and supervising staff. The role acts as deputy in the manager's absence and engages actively with the team and customers to ensure smooth service.

You will onboard, coach and develop staff, assist in shift planning, optimize store presentation, monitor KPIs, and address customer feedback.