APULAISPÄÄLLIKKÖ, SALE ASKOLA / BITRÄDANDE ENHETSCHEF, SALE ASKOLA

S-ryhmä / S Group; Askola; On-site; EUR 38,000 - 52,000; Full time

Job summary

Askola-based Assistant Manager in grocery retail supports the store manager in daily operations and acts as deputy when the manager is away. The role focuses on organising tasks and managing staff, while serving as an active communicator with the team and the manager.

Responsibilities span onboarding and coaching, shift planning, ensuring service quality, maintaining presentation and campaigns, using store systems, and monitoring KPIs to achieve targets with the team.

Responsibilities

• Onboards, guides and coaches staff, provides feedback and addresses issues
• Maintains and develops team competence
• Supports supervisor in shift planning, allocation of working hours, and changes to plans due to absences
• Leads daily operations toward scorecard targets and maintains a positive working atmosphere
• Acts as an active communicator with the team and the store manager
• Takes responsibility for occupational safety and ergonomics

Job description

Primary location:

ASKOLA

Assistant manager, grocery retail

Purpose of the role

• The assistant manager supports the store manager in the daily management of the store. In the absence of the store manager, they act as their deputy
• The assistant manager participates in operational work, although the main focus is on organising tasks and managing staff
• The assistant manager plays a key role as an active communicator both towards the team and the store manager
• The assistant manager is proficient in the same tasks as a salesperson and responsible salesperson

Key responsibilities and main objectives | What is the role responsible for? What needs to be achieved?

Personnel

• Onboards, guides and coaches staff, provides feedback and addresses issues
• Maintains and develops team competence
• Supports their supervisor in shift planning, allocation of working hours, and implementation of changes to plans, such as changes due to sudden absences
• Manages tasks in order of priority and leads the team in daily operations towards scorecard targets
• Maintains a positive working atmosphere and acts as an active communicator
• Takes responsibility for occupational safety and ergonomics in accordance with their role

Customers

• Supports the store manager in ensuring high-quality customer service and customer satisfaction
• Together with the store manager, ensures that the store delivers on customer promises, including greeting, cleanliness, availability, freshness, and smooth service
• Manages the processing of customer feedback and requests
• Understands the fundamentals of co-op membership and the cooperative business model and can communicate them to others
• Works a variety of shifts within the store’s opening hours

Process

• Has a strong understanding of the processes and operating models of their unit/department and can proactively respond to changes together with the store manager
• Ensures the proper commercial presentation of the store together with the team, including seasonal changes, displays and campaigns
• Uses systems and ensures system competence within the team
• Ensures targets are achieved together with the store manager
• Supports the manager in ensuring that shift rosters and task cards are up to date and that feedback and development ideas are processed

Finance

• Understands the store’s key performance indicators and targets and works in a results-driven manner
• Monitors sales indicators, wastage and availability, utilises reports, and reacts to deviations
• Leads work related to wastage management and availability and aims to identify and minimise unexplained wastage
• Understands the importance of the proper allocation of working time and monitors the utilisation of working hours
• Understands the importance of cost control