Agentic AI Engineer

Supermetrics; Helsinki; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Equity participation

Home office allowance

Health care benefit and leisure time保险

Job summary

Supermetrics is seeking an Agentic AI Engineer to own the platform layer across our GTM AI agent programme in Helsinki or Dublin. You will ship production services on Google Cloud, design for maintainability, and set patterns for a fast-moving environment.

You will connect agents to Salesforce, Gainsight, and Zendesk and maintain the agent registry with strong observability. The role requires hands-on Cloud experience, strong LLM production background, and practical SQL/BigQuery skills.

Qualifications

• Experience building and running production software: services you personally deployed and were on the hook for when they broke.
• REST API and webhook experience: integrated multiple third-party systems from scratch.
• Applied LLM experience in production: agents or LLM-backed services you shipped with guardrails and latency management.
• Hands-on Google Cloud experience with services such as Cloud Run (or GKE), Pub/Sub, Cloud Scheduler/Workflows, Cloud Logging & Monitoring.
• Working SQL and BigQuery: you read and write SQL and connect apps to BigQuery.

Responsibilities

• Build and maintain the shared infrastructure for all AI agents run across the GTM org, including business development, sales, customer success, and support.
• Ensure all agents connect to tools like Salesforce, Gainsight, and Zendesk in a consistent way.
• Own and maintain the GTM Agent Registry: the master catalogue of every agent, what it does, who owns it, and when it was last reviewed.
• Set up and maintain observability, dashboards, and logs so the team can see what agents are doing and catch issues quickly.
• Maintain data quality and act as write authority on the Golden Record (BigQuery).

Skills

REST APIs

LLM production

Google Cloud

SQL

Systems design

Tools

Cloud Run

GKE

Pub/Sub

Cloud Scheduler

Workflows

Cloud Logging

Monitoring

BigQuery

Job description

We're looking for an Agentic AI Engineer to join our team in Helsinki or Dublin. You'll own the platform layer that makes our entire GTM AI agent programme work: shared infrastructure, event routing, data connections, deployment pipeline, and observability that every agent depends on. This is a software engineering role, not a workflow-automation role, you'll be writing and shipping production services on Google Cloud. This role is for you if: You have a strong interest in agentic AI and where it changes what automation can do You think in systems and design for maintainability You've owned the pager for something that mattered You can sit with a non-technical GTM stakeholder, understand the actual problem, and translate it into an infrastructure decision You're comfortable in a fast-moving environment where the patterns are still being set, and comfortable being the one who sets them.

Must have:

• Experience building and running production software: services you personally deployed, monitored, and were on the hook for when they broke
• REST API and webhook experience: you've integrated multiple third-party systems from scratch
• Applied LLM experience in production: agents or LLM-backed services you shipped and operated, including evaluation, guardrails, cost, and latency management
• Hands‑on Google Cloud experience with services such as Cloud Run (or GKE), Pub/Sub, Cloud Scheduler/Workflows, Cloud Logging & Monitoring
• Working SQL and BigQuery: you read and write SQL comfortably and can connect an application to BigQuery to read, write, and update data

Nice to have:

• Google-native AI tooling (Vertex AI, Agent Builder, Gemini API)
• Direct experience with Salesforce, HubSpot, Gainsight, or Zendesk APIs
• Experience in a RevOps, SalesOps, or MarketingOps‑adjacent environment

Responsibilities:

• Build and maintain the shared infrastructure for all AI agents run across the GTM org, including business development, sales, customer success, and support
• Ensure all agents connect to tools like Salesforce, Gainsight, and Zendesk in a consistent way
• Own and maintain the GTM Agent Registry: the master catalogue of every agent, what it does, who owns it, and when it was last reviewed
• Set up and maintain observability, dashboards, and logs so the team can see what agents are doing and catch issues quickly
• Maintain data quality and act as write authority on the Golden Record (BigQuery)

Benefits we offer…

• Attractive salary and benefits package, including equity participation
• Great work equipment, and home office allowance for fully remote locations
• Health care benefit and leisure time insurance
• Annual personal learning budget
• Sports and wellbeing allowance
• Benefits may vary depending on location.

#LI-Hybrid

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!

We're a team of 400+ growth‑minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward‑looking and action‑oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t‑shirt... Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep‑dive interviews are conducted by our human team members.