Account Manager - Digital & Direct Marketing

AIG; Helsinki; On-site; EUR 45 000 - 65 000; Full time

Job summary

A global insurance leader in Helsinki seeks an Account Manager for Distribution. This role focuses on managing and driving sales performance through external vendor networks in Finland and Sweden. Ideal candidates should have a strong background in B2C sales and vendor management, along with fluency in Finnish and English. The position offers a competitive compensation package and opportunities for professional growth.

Benefits

Competitive compensation package

Bonus plan

Company-sponsored lunch benefit

Generous wellness and culture benefit

Extensive occupational healthcare scheme

Additional days off

Qualifications

• Hands-on experience with B2C sales, ideally from a call center or telemarketing environment.
• Background in managing the performance of external third parties or sales teams.
• Motivated by achieving sales targets and guiding sales agents to improve performance.
• Ability to build professional relationships with vendors and navigate diverse stakeholders.
• Excellent time management skills and ability to handle multiple priorities.
• Fluency in Finnish and English; professional proficiency in Swedish is an advantage.
• Eager to grow with the team and create future opportunities.

Responsibilities

• Primary driver of sales performance through external vendor network.
• Manage execution of sales campaigns and align vendors with objectives.
• Optimize call scripts, processes, and sales techniques to improve conversion.
• Work closely with strategic Account Manager for performance data.
• Ensure compliance and quality of marketing materials.

Skills

B2C sales and call center experience

Vendor management skills

Sales and coaching DNA

Strong stakeholder management skills

Structured and proactive approach

Language proficiency

Growth mindset

Job description

AIG is looking for a sales-oriented professional to manage and drive performance through our key third-party distribution channels for the Nordic Digital & Direct Marketing (DDM) team.

This is a tactical role with a clear objective: to lead our external vendors, primarily call centers, to achieve ambitious B2C sales targets for AIG’s partners. If you have hands-on experience with B2C sales, thrive on managing sales performance, and excel at developing relationships with vendors to optimize results, this is the perfect opportunity for you.

Based at our Finnish office in the heart of Helsinki, you will take ownership of our call center distribution channels across both Finland and Sweden.

What’s in it for you?

At AIG, we believe that collaboration and knowledge sharing are essential for a great working environment, while also ensuring flexibility and a healthy work-life balance.

Here’s what you can expect:

• Own a critical sales channel: Take full ownership of driving the performance and success of our key distribution vendors, playing a vital part in our growth strategy.

• Nordic impact: Work in a dynamic, international environment, collaborating closely with stakeholders across the Nordics to achieve shared goals.

• Professional growth: Join an experienced and accomplished team where your development is encouraged, and your contributions are valued.

• Excellent benefits: Enjoy a competitive compensation package, including a bonus plan, a company-sponsored lunch benefit, and a generous wellness and culture benefit.

• Well-being focus: We offer an extensive occupational healthcare scheme and follow the collective bargaining agreement for the insurance sector, giving you additional days off and other benefits.

Your impact and responsibilities

As Account Manager for Distribution, you will be the primary driver of sales performance through our external vendor network. Your focus will be on the tactical execution of our sales strategy, ensuring our call center partners are equipped and motivated to deliver on our growth and profitability targets.

Key responsibilities include:

• Lead vendor performance: Act as the primary point of contact for our external call centers in Finland and Sweden, driving daily and performance through hands-on coaching, training, and KPI monitoring.

• Drive tactical sales execution: Manage the execution of sales campaigns, ensuring our vendors are perfectly aligned with campaign objectives to meet B2C sales targets.

• Implement and optimize: Translate sales plans into concrete actions for our vendors and continuously optimize call scripts, processes, and sales techniques to improve conversion and quality.

• Collaborate with Account Management: Work closely with the strategic Account Manager for AIG business partners, providing performance data and tactical insights to support overall partner growth.

• Ensure quality and compliance: Collaborate with legal and other internal stakeholder to ensure all marketing materials and sales process are compliant and of the highest quality.

What you’ll need to succeed

A sales-oriented mindset and a hands-on approach are key to thriving in this role. We are looking for a candidate with a proactive and solution-oriented approach, who can be steadfast and provide clear direction to our vendors.

We believe you are a match if you have:

• B2C sales and call center experience: You have hands-on experience with B2C sales, ideally from a call center or telemarketing environment.

• Vendor management skills: You have a background in managing the performance of external third parties, vendors, or sales teams to achieve set targets.

• A sales and coaching DNA: You are motivated by achieving sales targets and have a natural ability to coach and guide sales agents to improve their performance.

• Strong stakeholder management skills: You excel at building professional relationships with vendors and can navigate a diverse landscape of internal stakeholders.

• A structured and proactive approach: You have excellent time managements skills, the ability to handle multiple priorities, and are driven to take initiative and deliver results. Experience with project management is considered a plus.

• Language proficiency: Fluency in Finnish and English is required. Professional proficiency in Swedish is a significant advantage.

• A growth mindset: You are eager to grow with the team and understand the importance of building a solid foundation through dedication and high-quality work to create future opportunities.

Meet the Nordic A&H team

The Nordic Accident & Health team consists of 26 professionals across the Nordics, focusing on both Group and Individual insurance solutions. Our DDM team is a vital part of this unit, responsible for driving growth though innovative marketing and distribution strategies. We operate as one integrated Nordic team, prioritizing collaboration, strategic alignment, and shared success.

How to apply

Send us your brief cover letter and/or CV, describing your motivation and fit for the role. We welcome applications in English and encourage you to apply as soon as possible, as we will be reviewing candidates on an ongoing basis.

For inquiries, contact:

• Håkan Henriksson, Head of Digital & Direct Marketing, Nordics | [e-mail]

• Tobias H. Larsen, HRBP & TA Manager, Nordics | [e-mail]

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

Functional Area:

SM - Sales & Marketing AIG Europe S.A. sivuliike