Account Executive (Finland, Nordics)

M-Files; Lappeenranta; Hybrid; EUR 60 000 - 80 000; Full time

Job summary

A leading software company in Lappeenranta, Finland is seeking an experienced Account Executive to manage customer relationships and drive sales growth. This role requires a proactive individual with strong communication skills and a background in Account Management or SaaS sales. The candidate should be fluent in Finnish and English and capable of conducting both remote and in-person meetings. Competitive compensation and a flexible work environment are offered.

Benefits

Competitive compensation and benefits package

Flexible work/life balance

Professional development & learning opportunities

Qualifications

• 1-3+ years of experience in Account Management or SaaS sales.
• Proven ability to conduct persuasive meetings and product demonstrations.
• Fluent in Finnish and English with excellent communication skills.

Responsibilities

• Be the primary contact for a portfolio of existing customers.
• Drive account expansions through upselling and cross-selling.
• Generate sales proposals and negotiate complex sales cycles.

Skills

Account Management

Sales skills

Customer Success

Communication

Fluency in Finnish and English

Education

Bachelor's or master's degree

Tools

Salesforce

Job description

Overview

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

Summary of the role

We are now looking for an Account Executive to drive our growing existing customer sales activities mainly in Finland. As an Account Executive, you will play a critical role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You\'ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value and ensure customer satisfaction and retention.

You will need to grasp the fundamentals of the M-Files intelligent information management software, have an outgoing personality and professional approach that will enable you to build relationships with our customers, help evaluate their needs and determine how M-Files expansions can benefit their business. Your day-to-day tasks will consist of widening your contact base within your selected customers, setting appointments, meeting with customers and demonstrating the product, generating proposals, and most importantly winning new business.

Responsibilities

• Serving as the primary point of contact for a portfolio of existing customers
• Driving account expansions through upselling, cross-selling and renewal strategies
• Understanding each customer\'s business goals, challenges, and product usage to deliver ongoing value
• Assessing customer\'s complex, technical document management/business process needs and develop a comprehensive solutions with M-Files Intelligent Information Management Software
• Conducting online demos and onsite meetings with customers demonstrating the M-Files Solution
• Generating sales proposals and negotiating complex sales cycle to close
• Partnering with Customer Success, Professional Services, Renewals and Product teams to support customer outcomes
• Holding yourself accountable for yearly and quarterly sales targets
• Maintaining accurate forecasting and pipeline management using CRM tools (e.g. Salesforce)
• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Traveling for customer meetings as needed

Key Interfaces to Other M-Files Roles

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Legal
• Product Management
• Marketing

Requirements and Qualifications

What we expect from you/Qualifications and Skills:

• Bachelor\'s or master\'s degree, or equivalent experience
• 1-3+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales or other equivalent experience in a customer-facing position
• Proactive growth mindset focused on achieving sales targets and a strong enthusiasm for working in a dynamic and ever-evolving environment
• Ability to conduct professional, persuasive remote/onsite meetings with software demonstrations.
• Proven ability to communicate solution\'s value, strengths and benefits with excellent verbal and written communication skills to your clients
• Ability to listen to the customer, spot customer pain points and translate their needs into actionable tasks and new business proposals
• Motivated, hungry and open-minded for professional growth
• Ability to overcome objections and challenges
• Experience using a Customer Relationship Management (CRM) system (e.g Salesforce.com)
• Fluent in Finnish and English, with excellent written and verbal communication skills.

Preferred Experience

• Experience in information management and/or document/content management
• Background in industries such as Energy, Manufacturing or Professional Services
• German, Norwegian, Swedish and/or Danish language skills are advantageous as you will be working in Nordics & DACH Sales team and there might be career progression opportunities within our growing organization in the future

Benefits

• Competitive compensation and benefits package: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
• Flexible work/life balance with ability to combine onsite and remote work
• Experienced and helpful colleagues with a strong "can do" attitude
• Professional development & learning
• Opportunity to contribute to our success and growth

Does this sound exciting to you?

Be sure to apply soon, but no later than October 13th, 2025 if you are interested!

Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along.

For more information about the position, please contact Noora Saari, Sales Director, [phone] on October 7th, 2025 at 10:00-11:00 or 15:00-17:00.