Zendesk Solutions Lead for CRM & ERP Excellence

A Place for Rover, Inc.; España; Presencial; EUR 47.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dog-friendly office

Descripción de la vacante

Rover is seeking an Application Analyst to support Zendesk and our CRM ecosystem. You will resolve technical issues, coordinate feature implementations, and collaborate with global teams to improve customer and employee experiences.

You will maintain deep Zendesk expertise, drive efficient configurations, and mentor junior colleagues while contributing to roadmap discussions and platform optimization.

Formación

• Bachelor's degree or equivalent work experience.
• 4+ years Zendesk administration and optimization with leadership experience.
• Deep knowledge of Zendesk configuration (Triggers, Macros, Tags, Skills, Omnichannel Routing).
• Experience with Zendesk APIs and data extraction.
• Ability to translate business needs into Zendesk functionality and work independently.
• Strong communication and multitasking in a fast-paced environment.

Responsabilidades

• Evaluate Zendesk usage and champion efficiency improvements across the platform.
• Lead or heavily participate in projects affecting supported applications, including feature rollouts, migrations, integrations, and optimization.
• Address internal issues escalated by front-line support, prioritizing by business impact and resolving promptly.
• Maintain expert-level understanding of supported applications to surface features that improve processes.
• Provide technical leadership and mentorship to junior team members.
• Contribute to operations and product roadmaps, flag for usability and scalability improvements.
• Offer domain expertise to partner teams and leadership on platform capabilities and preferred solutions.

Conocimientos

Zendesk administration

Technical leadership

Cross-team collaboration

Communication skills

Problem solving

Educación

Bachelor's degree or equivalent

Herramientas

Zendesk

Zendesk API

Python

JavaScript

Google Workspace

Jira/Confluence

Descripción del empleo

Rover is seeking an Application Analyst to support Zendesk and our CRM ecosystem. You will resolve technical issues, coordinate feature implementations, and collaborate with global teams to improve customer and employee experiences.

You will maintain deep Zendesk expertise, drive efficient configurations, and mentor junior colleagues while contributing to roadmap discussions and platform optimization.