Zendesk Business Analyst

Redk - Crm & Cx Transformation; Islas Baleares; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contrato permanente

Retribución flexible Cobee

Home office

Acceso a coworking Monday

Formación y certificaciones

Descripción de la vacante

redk está buscando un Zendesk Business Analyst para unirse a nuestro equipo de servicios profesionales. El/la candidato/a ideal trabajará estrechamente con las partes interesadas para comprender la estrategia del negocio, procesos, servicios y roadmap, asegurando la entrega de soluciones CRM y soporte al cliente.

Ofrecemos contrato permanente, salario competitivo con retribución flexible a través de Cobee, modalidad híbrida (home office + coworking), y oportunidades de desarrollo y

Formación

• Bilingüe en inglés y español (hablado y escrito).
• Experiencia en análisis de negocio y mejoras de procesos.
• Capacidad para coordinar proyectos y gestionar alcance.
• Conocimiento de CRM y atención al cliente.
• Capacidad para influir en las partes interesadas y comunicar.
• Disposición para aprender nuevas tecnologías (AI).

Responsabilidades

• Analizar y alinear procesos con la estrategia del cliente.
• Gestión de requisitos, documentación de proyectos y plazos.
• Colaborar con partes interesadas para entregar soluciones CRM.
• Contribuir a la implementación de soluciones y mejoras.
• Priorizar tareas para cumplir metas del equipo.

Conocimientos

English & Spanish

Stakeholder management

Business analysis

Process improvement

Project coordination

CRM knowledge

Educación

Licenciatura en Informática

Herramientas

Zendesk

Freshdesk

Kustomer

Descripción del empleo

Descripción del trabajo

redk is looking for a Zendesk Business Analyst to join our professional services team.

Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.

The ideal candidate is a team player who provides strategic business analysis services for and on behalf of redk. The focus of this positions is to work closely with stakeholders to gain in-depth understanding of customers' business strategy, processes, services, roadmap and the context in which the business operates.

What we offer

• Permanent contract.
• Competitive salary + flexible retribution with Cobee.
• Flexible working approach (home office + access to our Monday coworking space).
• Career progression (trainings & certifications).
• The chance to join a high performing, committed and energetic team at a truly exciting stage of our journey.

We are looking for you if you...

• You have excellent written and spoken English and Spanish. Both languages are a must.
• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices .
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure solutions provided meet the long-term business strategies.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; identifying improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities .
• Prioritise activities with other team's members in order to achieve team and company goals.

Knowledge and experience

• Bachelor's Degree in appropriate field of study or equivalent work experience.
• A minimum of 2 years of experience in business analysis or a related field. (consultancy)
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent communication skills; able to explain difficult concepts to non-technical users.
• Excellent planning, organizational, and time management skills.
• Experience working in process implementation over Information Systems, in particular in CRM: Customer Service.
• Experience with technologies as Zendesk, Freshdesk, Kustomer.
• Must be able to learn, understand and apply new technologies (AI)
• A good level of English would be a must.
• Spanish as first language.

About Us

redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life. xkdbapo

Our mission is simple: to turn our customers businesses into success stories.