Workplace Solutions - EPM/Shareplan Team Manager

JPMorgan Chase & Co.; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

J.P. Morgan's Workplace Solutions team in Barcelona is seeking a Shareplan Team Manager to lead multiple operational teams within Equity Plan Management, ensuring high standards of client and employee satisfaction and alignment with regulatory requirements.

You will drive continuous improvement, contribute to product and systems development, and foster a collaborative, high-performing culture across the office to support business priorities.

Formación

• Previous team management experience.
• Proven natural leadership skills and experience managing teams in an operational environment.
• Excellent communication, listening, and stakeholder management skills.
• Strong numeric ability with a focus on data analysis, performance metrics, and operational reporting.
• Strong understanding of controls, audit requirements, regulatory obligations, and compliance-driven operating environments.

Responsabilidades

• Lead, manage, and support multiple operational teams effectively, ensuring team members understand priorities, responsibilities, and expected deliverables. Take responsibility and accountability for customer satisfaction, employee satisfaction, and the successful completion of operational tasks.
• Promote a positive, collaborative, and performance-focused team culture across the office and operational teams. While contributing to the overall business strategy by developing operational goals and ensuring they are achieved.
• Support general HR activities, including recruitment, onboarding, performance reviews, and employee engagement, while providing guidance to Team Leads where needed. Identify team training needs, coordinate appropriate training activities, and monitor progress to ensure continuous development.
• Identify and manage service delivery bottlenecks, including issues caused by software limitations, staffing constraints, or process inefficiencies. Ensure standard administration processes are followed and minimize workarounds wherever possible. Manage product delivery and EPM-related tasks, ensuring alignment with operational and client requirements.
• Analyze operational data to produce monthly metrics by individual, product, and client. Monitor, maintain, and report key information relating to each client’s revenue and profitability. Use data insights to identify trends, risks, opportunities, and areas for operational improvement.
• Act as an escalation point for operational issues involving IT, Product, CRMs, events, or recurring programs. Attend internal sales update calls and sales prioritization meetings to provide operational input and support business alignment.
• Provide input on systems development, prioritization, and performance, and ensure user acceptance testing is completed.
• Review and sign off requirements for software enhancements, missing system functionalities, and improvements to existing functionality. Escalate development needs as appropriate while ensuring alignment with wider operational priorities.
• Take responsibility and accountability for the completion of internal and external controls, audit deliverables, and regulatory requirements. While maintaining appropriate oversight of operational risks, controls, and governance obligations.

Conocimientos

Team management

Leadership

Communication

Data analysis

Regulatory compliance

Educación

Bachelor's degree in Business or Finance

Descripción del empleo

Workplace Solutions - EPM/Shareplan Team Manager

Barcelona, Spain

Job Information

• Job Identification 210780594
• Job Category Client Operations Management
• Business Unit Asset & Wealth Management
• Posting Date 08/18/2026, 10:08 AM
• Job Schedule Full time

Job Description

As a Shareplan Team Manager within our dynamic Equity Plan Management team at Workplace Solutions you will be responsible for leading multiple operational teams, ensuring high standards of customer and employee satisfaction, and delivering operational tasks in line with business priorities, legal requirements, compliance obligations, and client expectations. This role contributes to overall strategy, drives continuous improvement, supports product and systems development, and promotes a collaborative, high-performing team culture.

Job Responsibilities:

• Lead, manage, and support multiple operational teams effectively, ensuring team members understand priorities, responsibilities, and expected deliverables. Take responsibility and accountability for customer satisfaction, employee satisfaction, and the successful completion of operational tasks.
• Promote a positive, collaborative, and performance-focused team culture across the office and operational teams. While contributing to the overall business strategy by developing operational goals and ensuring they are achieved.
• Support general HR activities, including recruitment, onboarding, performance reviews, and employee engagement, while providing guidance to Team Leads where needed. Identify team training needs, coordinate appropriate training activities, and monitor progress to ensure continuous development.
• Identify and manage service delivery bottlenecks, including issues caused by software limitations, staffing constraints, or process inefficiencies. Ensure standard administration processes are followed and minimize workarounds wherever possible. Manage product delivery and EPM-related tasks, ensuring alignment with operational and client requirements.
• Analyze operational data to produce monthly metrics by individual, product, and client. Monitor, maintain, and report key information relating to each client’s revenue and profitability. Use data insights to identify trends, risks, opportunities, and areas for operational improvement.
• Act as an escalation point for operational issues involving IT, Product, CRMs, events, or recurring programs. Attend internal sales update calls and sales prioritization meetings to provide operational input and support business alignment.
• Provide input on systems development, prioritization, and performance, and ensure user acceptance testing is completed.
• Review and sign off requirements for software enhancements, missing system functionalities, and improvements to existing functionality. Escalate development needs as appropriate while ensuring alignment with wider operational priorities.
• Take responsibility and accountability for the completion of internal and external controls, audit deliverables, and regulatory requirements. While maintaining appropriate oversight of operational risks, controls, and governance obligations.

Required Qualifications, Capabilities and Skills:

• Previous team management experience.
• Proven natural leadership skills and experience managing teams in an operational environment.
• Excellent communication, listening, and stakeholder management skills.
• Strong numeric ability with a focus on data analysis, performance metrics, and operational reporting.
• Strong understanding of controls, audit requirements, regulatory obligations, and compliance-driven operating environments.

Preferred Qualifications, Capabilities and Skills:

• Third-level degree in Business, Finance, or equivalent experience preferred.
• Share plan experience preferred but not required.
• Experience supporting product enhancement workstreams, system development, user acceptance testing, or client onboarding is desirable.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information…

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions…