Workday Compensation & Performance Leader

Talantir; Madrid; On-site; EUR 80,000 - 110,000; Full time

Job summary

ICF is seeking a Senior Team Leader to manage the Policy Forum on Development (PFD) consultations across Europe with civil society, authorities, and EU institutions. You will oversee the quality of deliverables, guide concept notes, and steer interactions with DG INTPA G2 to ensure effective dialogue.

The role requires at least 7 years in EU external policies, strong facilitation skills, and fluency in English plus French or Spanish, with additional language capability seen as an asset.

Qualifications

• University degree required.
• 5+ years of experience in facilitation and multi-stakeholder consultations.
• 3+ years drafting reports, policy papers, and background documents.

Responsibilities

• Lead and coordinate a team of international experts.
• Advise on activity design and follow-up actions.
• facilitate PFD meetings and ensure deliverable quality.
• Oversee development of concept notes and background papers.
• Coordinate with DG INTPA G2 and other stakeholders.

Skills

Facilitation

Moderation

Policy analysis

English C1

French/Spanish C1

B2 in other language

Education

Master's degree in political science / IR / law

Job description

Team leader (Senior Key Expert)- Freelance

Description
The overall objective (Impact) to which this action contributes is:
To assist the European Commission in facilitating spaces for dialogue (in-person and virtual) and consultations at global and regional level with civil society networks, foundations and associations of local authorities and EU institutions and Member States, mainly through the Policy Forum on Development (PFD), and ad hoc consultations. To support the European Commission in exploring new avenues of cooperation with CSOs, foundations and LAs and guiding the organisations in this regard. To contribute to the drafting of concept notes, regular updates on policy issues related to and raised by civil society, foundations and associations of local authorities and contribute in background papers, and other material relevant for the dialogue.
Role:
The Team Leader will be the main interlocutor for DG INTPA G2 for the management of the contract and responsible for ensuring high quality of the PFD consultations and deliverables led by the Facility.
S/he will have the strategic vision of the assignment and will coordinate and supervise the work of all experts (Key Experts and Non-Key Experts).
S/he will advise on the identification and implementation of activities and contribute actively to their development. S/he will facilitate PFD meetings and ensure follow‑up actions.
Qualifications and Skills:

• At least a university degree (Master or equivalent) in one of these fields: political science, international relations, international law, social sciences, economics, or another relevant discipline for the assignment. This diploma may be replaced by a Bachelor degree (or equivalent) plus 3 years of work experience in addition to the 7 years requirement under the general professional experience.
• Demonstrated experience of at least 5 years in facilitation and moderation of multi‑stakeholders' consultation activities.
• Demonstrated experience of at least 3 years in drafting of reports, policy papers, background documents, agenda and concept note.
• C1 level of English
• C1 level of either French or Spanish
• At least B2 level of the other language (French or Spanish, as applicable) will be considered as an asset

General Professional Experience:

• At least 7 years of professional experience in EU external policies.
• At least 3 years of professional experience in fields related to multistakeholder engagement in policy processes and dialogues with international organisations and/or state actors.

Specific Professional Experience:

• At least 2 assignments as a team leader of a team of international experts. These assignments, taken together, must cover a period of minimum 3 years.
• Professional experience in managing projects related to consultations with civil society or local authorities or foundations will be considered as an asset.
• Professional experience in designing and conducting studies and analysis in fields related to this project will be considered as an asset.
• Field experience in any EU partner countries will be considered as an asset.

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Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in‑person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Belgium Remote Office (BE99)

Madrid, Spain
Full time
Join us on our exciting journey!
We are looking for a passionate Team Leader with a native/bilingual level of Dutch to join us at our Madrid Production Hub office! (basic French would be a nice to have).
The primary focus of the role will be to be responsible for planning team daily workload, gaining an in-depth knowledge about Belgium and Dutch healthcare system and managing ad‑hoc projects.
If you want to play a key role in a multi‑country, dynamic and committed team this could be the role for you!
What to expect:

• Manage daily distribution of the workload to the DBO and feedback to supervisor
• Supports design and compliance of the SLA with Local Business
• Develop & share knowledge with the team about healthcare system in Benelux
• Support the DBOs on particular complex requests
• Ensure all DBO comply with their daily SLA workload
• Ensure that SOPs are applied by all DBO and support them when necessary
• Monitoring the team performance. Regularly updating team specific KPIs for quality assurance and productivity
• Managing the delivery timelines in ad‑hoc projects
• Team documentation is updated in a clear and timely manner.
• First level escalation point of contact for the Local Office/Global Team. Has a strong sense of what needs further escalation to manager.
• Resolve or dispatch client complaints through ticketing system
• Plan bank holiday shifts
• Plans ad‑hoc operations in coordination with local team, providing estimated deadlines and assess needed resources (internal or temp depending on workload of the team)
• Define and distribute Proactive activities general quality of the Data Base
• Participate in the identification of reference sources to be used for DB quality improvement
• Ensure training and that SOPs are applied by all DBO and support them when necessary creating action plans to mitigate deviations on procedures.
• Keeps a fluid communication channel with Production Manager about risks and mitigation plans.

Skills & other requirements:

• Customer focus
• Ability to plan, organise and manage resources and work
• Verbal and written communication skills in Dutch and English (Basic of level of French desirable)
• Ability to proactively identify complex problems and needs, and develop solutions/recommendations to solve problems
• Team management skills
• Ability to effectively use spreadsheets and other office tools, to cross‑match data
• Ability to learn how to use complex reporting tools like (filter and criteria creation with logic formulas)
• Risk identification skills

IQVIA is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, disability, veteran status, or any other protected status.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us . You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi‑talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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