Travel Contact Center Executive (Multilingual)

Hbx Group; Madrid; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

HBX Group in Madrid is seeking a Contact Center Agent to support clients and suppliers, handling inquiries and managing bookings in line with Operations standards. You will liaise with partners to deliver unique travel experiences.

The role requires fluent English and Italian, excellent communication, and a problem-solving mindset. You will work independently with attention to detail, meet SLAs, and adapt to call volume in a dynamic team environment.

Formación

• Strong customer service orientation and active listening skills.
• Fluent in English and Italian (spoken and written).
• Excellent verbal and written communication with attention to grammar and clarity.
• Problem-solving mindset with persistence in resolving issues accurately.
• Ability to follow detailed instructions independently.
• High attention to detail and adaptability.
• Consistent focus and enthusiasm throughout the work shift.

Responsabilidades

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, amendments, and cancellations.
• Escalate issues appropriately, following Contact Center protocols.
• Maintain high standards of service quality and professionalism.
• Meet established SLAs and KPIs.
• Adhere to all company policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Conocimientos

Customer service

English

Italian

Communication

Detail orientation

Problem solving

Adaptability

Follow instructions

Herramientas

Back Office system

CRM system

Descripción del empleo

HBX Group in Madrid is seeking a Contact Center Agent to support clients and suppliers, handling inquiries and managing bookings in line with Operations standards. You will liaise with partners to deliver unique travel experiences.

The role requires fluent English and Italian, excellent communication, and a problem-solving mindset. You will work independently with attention to detail, meet SLAs, and adapt to call volume in a dynamic team environment.