Training Manager - W Barcelona

W Barcelona; Barcelona; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

W Barcelona is undergoing renovation, and the training manager will be a key role in driving culture, quality and management development across the hotel.

The training manager works with the leadership team to align training with hotel objectives, designs programs, assesses needs and measures impact to ensure guest service excellence and business results.

Formación

• University educated (hospitality or HR preferred).
• Fluent in Spanish and English; Catalan desirable.

Responsabilidades

• Administering Employee Training Programs: promote programs, lead with guest hospitality, identify behaviors for service excellence, ensure ongoing training, measure guest satisfaction transfer.
• Evaluating Training Programs Effectiveness: monitor enrollment, assess progress, partner with leaders to verify skills, review feedback and data.
• Developing Training Program Plans and Budgets: align activities to mission, address performance gaps, adjust methods, drive brand values and guest satisfaction.
• Managing Training Budgets: contribute to budget development and manage department costs.

Conocimientos

Fluent in Spanish

Fluent in English

Catalan desirable

Educación

University educated in hospitality or HR

Descripción del empleo

Job Summary

We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development.

Job Summary

We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development.

The training manager helps drive W and Marriott values and philosophy and ensures all training and development activities are strategically linked to the hotel´s objectives. Works with hotel´s leadership team to identify and address employee and hotel´s development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education, Skills And Experience

• University educated, ideally in hospitality or Human Resources
• Relevant work experience required (experience in hospitality preferred)
• Fluent in Spanish and English (catalan desirable)
• Must have the right to take up employment in Spain (if not EU national, please provide details on CV)

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.