Tecnico de operativa

Europcar IB S.A.; Sevilla; Presencial; EUR 36.000 - 42.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Station Back Office Supervisor in Seville to lead the back office team, ensure compliance with local regulations and company standards, and support an efficient customer journey.

You will supervise administrative activities, manage staff shifts, and drive actions to meet location goals while maintaining a high standard of operational excellence at a busy station.

Formación

• Proven experience in back office or administrative management.
• Strong leadership and coaching skills with a focus on ensuring compliance and operational excellence.
• Excellent organizational and multitasking abilities.
• Ability to manage teams, coordinate tasks, and drive performance improvements.

Responsabilidades

• Back Office Management: Oversee all back office administrative activities, including key dispenser management, fuel reconciliation, overdue management, and more, ensuring compliance with local laws and certifications.
• People Management: Act as a shift manager for counter agents, providing observation, coaching, and mentoring to help them meet or exceed location goals, supporting staff planning for efficient operations.

Descripción del empleo

Join Our Team as a Station Back Office Supervisor – Drive Compliance and Operational Excellence!

Are you an organized and detail-oriented leader with a passion for ensuring compliance and supporting operational efficiency? We’re seeking a motivated Station Back Office Supervisor to oversee the back office functions of our station, ensuring compliance with local laws and company policies while supporting the seamless customer journey.

Purpose of the Job:

As the Station Back Office Supervisor, you will be responsible for leading the back office team and ensuring all administrative activities comply with local regulations and company standards. You’ll also support the deskless customer experience, working to meet or exceed operational goals.

Key Responsibilities

1. Back Office Management: Oversee all back office administrative activities, including key dispenser management, fuel reconciliation, overdue management, and more. Ensure full compliance with local laws and certifications, such as debossing and car wash operations, while adhering to environmental regulations.
2. People Management: Act as a shift manager for counter agents, providing observation, coaching, and mentoring to help them meet or exceed location goals. Support the Station Manager with shift staff planning to ensure efficient operations.

What We’re Looking For

• Proven experience in back office or administrative management, preferably in a customer-facing environment.
• Strong leadership and coaching skills with a focus on ensuring compliance and operational excellence.
• Excellent organizational and multitasking abilities.
• Ability to manage teams, coordinate tasks, and drive performance improvements.

Why Join Us?

Play a vital role in ensuring compliance and supporting efficient operations at a busy station. Lead a dedicated team and contribute to the seamless customer experience. Enjoy opportunities for professional growth and development within a global brand.

If you’re ready to take on a leadership role in back office management and ensure compliance while supporting our operational goals.

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created “L'Abonnement Automobile”: a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !