Station Supervisor

Europcar IB S.A.; Barcelona; Presencial; EUR 23.000 - 32.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Station Supervisor in Barcelona to support the Station Manager in daily operations, staff oversight, and delivering an exceptional customer experience. You will help coordinate vehicle fleet, service quality, and staff performance to drive station success.

The role emphasizes leadership, operational efficiency, and customer focus in a fast-paced car rental environment at a global mobility brand.

Formación

• Experience in a supervisory or operational role.
• Strong leadership and organizational skills.
• Excellent communication and customer-focused attitude.

Responsabilidades

• Operational Management: assist the Station Manager in day-to-day operations, fleet availability, maintenance, and scheduling.
• Customer Service: address inquiries, resolve issues, and guide staff to deliver excellent service.
• Staff Management: assist in recruiting, training, supervising, and evaluating station staff and scheduling shifts.
• Sales and Financial Management: assist in monitoring sales targets, upselling services, and helping manage the station budget.
• Fleet Management: monitor fleet, ensure maintenance and cleanliness, and optimize utilization.
• Compliance and Safety: ensure compliance with policies and regulations and maintain a safe workplace.

Conocimientos

Supervisory

Operations

Customer service

Descripción del empleo

Job Description Join Our Team as a Station Supervisor – Support Leadership and Drive Operational Success! Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations? We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations, managing staff, and delivering an exceptional customer experience.

As the Station Supervisor, you will play a key role in supporting the Station Manager with operational tasks, ensuring the station runs efficiently, and that all staff are performing to the highest standards. You’ll help coordinate the vehicle fleet, manage staff performance, and ensure customer satisfaction, contributing to the overall success of the station.

Key Responsibilities

• Operational Management: Assist the Station Manager in overseeing day-to-day operations, ensuring processes run smoothly and efficiently. Help manage the availability, maintenance, and condition of the vehicle fleet. Support the coordination of vehicle rentals, returns, and cleaning schedules for maximum efficiency.
• Customer Service: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and supporting staff in handling complaints. Help train and guide staff to deliver excellent customer service throughout the customer journey.
• Staff Management: Assist the Station Manager in recruiting, training, supervising, and evaluating station staff, including rental agents and customer service representatives. Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation.
• Sales and Financial Management: Support the Station Manager in monitoring and achieving sales targets, including upselling additional services. Assist in managing the station’s budget, controlling costs, and ensuring profitability.
• Fleet Management: Help monitor and manage the station’s fleet, ensuring vehicles are properly maintained, clean, and available for rental. Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles. Assist in optimizing fleet utilization to meet customer demand and reduce idle time.
• Compliance and Safety: Ensure that all operations comply with company policies, industry regulations, and legal requirements. Maintain a safe working environment for both employees and customers. Assist with proper documentation and record-keeping for all transactions.

What We’re Looking For

• Experience in a supervisory or operational role, preferably in the car rental or customer service industry.
• Strong leadership and organizational skills, with a focus on team management and operational efficiency.
• Excellent communication skills and a customer-focused attitude.
• Ability to multitask and handle a fast-paced work environment.

Why Join Us

Be part of a dynamic team that values leadership, teamwork, and customer satisfaction. Play a key role in supporting the overall success of the station. Enjoy opportunities for career growth and professional development within a global brand.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !