Technical Support & Repair Specialist

Apple; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Descripción de la vacante

Apple Retail in Barcelona is seeking a Technical Specialist to deliver expert technical support and troubleshooting, helping customers use Apple products more effectively. You will educate customers on repair options and services, and assist with in-store or on-floor activities.

The role emphasizes customer care, knowledge of Apple products and smooth collaboration with team leaders to resolve issues and enhance the customer experience.

Formación

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken (Spanish and Catalan)

Responsabilidades

• Provide technical support and skilled troubleshooting for customers on Apple products.
• Educate customers on repair options and Apple services.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.

Conocimientos

Apple product expertise

Troubleshooting

Customer service

Team collaboration

Descripción del empleo

Apple Retail in Barcelona is seeking a Technical Specialist to deliver expert technical support and troubleshooting, helping customers use Apple products more effectively. You will educate customers on repair options and services, and assist with in-store or on-floor activities.

The role emphasizes customer care, knowledge of Apple products and smooth collaboration with team leaders to resolve issues and enhance the customer experience.