Technical Support Engineer (Flying Doctor)

Geely Auto España; Madrid; Presencial; EUR 40.000 - 50.000; Jornada completa

Descripción de la vacante

Geely Auto España is hiring a Technical Support Engineer in Madrid to provide high-quality technical support for dealers and customers. This role involves diagnosing technical incidents, delivering training for dealer technicians, and ensuring customer satisfaction.

The ideal candidate will have a Bachelor’s degree in a relevant field, over 5 years of experience in technical support, and excellent troubleshooting skills, especially for New Energy vehicles.

Formación

• 5+ years in technical support or customer service.
• Experience with technical training is highly valued.
• Familiarity with HV safety protocols is a plus.

Responsabilidades

• Diagnose and resolve technical incidents on vehicles.
• Produce clear reports and coordinate teams at repairs.
• Provide support via ticketing application, phone, email, or chat.
• Conduct training for dealer technicians on new vehicle features.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Troubleshooting New Energy (HV) vehicles

Team collaboration

Educación

Bachelor's degree in Industrial Engineering, Automotive Engineering, or Electronics

Herramientas

OEM diagnostic tools

Technical support software

Descripción del empleo

The Geely Technical Support Engineer will be responsible for providing high-quality support to dealers and customers by troubleshooting and resolving technical issues. This role involves working closely with dealer’s technicians and service advisors to understand customer needs and ensuring their satisfaction with Geely products and services.

Main Duties and Key Responsibilities

• Diagnose and resolve complex technical incidents on customer vehicles.
• Use of OEM diagnostic tools for guided diagnostics and repairs.
• Produce clear technical reports and action plans.
• Coordinate and coach multidisciplinary teams at the point of repair.
• Troubleshoot and report to HQ Quality department any hardware or software issue on vehicles.
• Provide timely and effective technical support via dedicated ticketing application, phone, email, or chat.
• Document and track customer interactions and technical issues in the support database.
• Collaborate with other team members to elevate complex issues as needed.
• Conduct training sessions for dealer technicians on new vehicles, innovative functionalities, diagnosis processes and best practices.
• Stay updated on product features and technical advancements.

Education and Experience

A Bachelor’s degree in Industrial Engineering, Automotive Engineering, Electronics, or a related field is preferred. with a minimum of 5 years of technical support role, technical training and/or customer service is highly valued.

Required Skills and Qualifications

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in troubleshooting of New Energy (HV) vehicle issues.
• Ability to work independently and as part of a team.
• Familiarity with technical support software and ticketing systems.
• Knowledge of diagnosis systems and HV safety protocols is a plus.