Technical Support & Data Operations Engineer

Factorial HR; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Private health insurance

Gym & Wellbeing programs

Language classes

Office breakfast and fruit

Pet Friendly offices

Staff discounts

Descripción de la vacante

Factorial HR seeks a Technical Support & Data Operations Engineer to bridge Customer Experience and Core Engineering. You’ll diagnose, troubleshoot, and fix bugs in Ruby, Python and Java, then pivot to data tasks ensuring data integrity and smooth migrations.

You’ll work with sensitive HR and payroll data, automate repetitive tasks, and collaborate across teams to keep the SaaS platform stable and scalable.

Formación

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 1–2+ years writing and debugging Ruby.
• 1–2+ years working with TypeScript.
• Proficient in Python for scripting and automation.
• Familiarity with Java for internal data tools.
• Strong debugging skills and reading code to find failures.
• Experience with data migration, ETL processes or large datasets.
• Experience with REST API endpoints, SQL and GraphQL.

Responsabilidades

• Diagnose, troubleshoot, and deploy fixes for customer issues in Factorial’s codebase.
• Write clean, maintainable code in Ruby on Rails and TypeScript; use Python scripts.
• Manage accurate input of text, numerical data, and customer configurations.
• Design and execute ETL workflows to migrate data from legacy systems.
• Identify repetitive tasks and build automation or low-code solutions.
• Handle sensitive HR/payroll data with discretion and security.
• Collaborate with internal teams, translating technical issues into updates.

Conocimientos

Ruby

TypeScript

Python

REST API

SQL

GraphQL

Debugging

ETL

Educación

Bachelor’s degree in Computer Science

Herramientas

Ruby on Rails

TypeScript

Python scripting

Java data tooling

Descripción del empleo

Technical Support & Data Operations Engineer

As a Technical Support & Data Operations Engineer, you’ll bridge the gap between our Customer Experience and Core Engineering teams. Your primary mission is product stability: diagnosing, troubleshooting, and fixing bugs in our codebase (Ruby, Python and Java). Once the bug queue is clear, you will pivot to data tasks—ensuring customer data integrations, legacy migrations, and precision data entry are executed flawlessly. You’ll work with sensitive information, ensuring data integrity while actively seeking automation of repetitive tasks.

Responsibilities

• Bug Hunting & Fixing: Diagnose, troubleshoot, and deploy fixes for customer-reported issues in Factorial’s codebase.
• Code Maintenance: Write clean, maintainable code in Ruby on Rails and TypeScript, using Python for scripts and handling existing internal Java data tooling when required.
• Data Operations & Entry: Manage accurate input of text, numerical data, and customer configurations where automated solutions are not yet available.
• ETL Workflows & Migrations: Design and execute data pipelines to extract, transform, and load customer data from legacy systems into our SaaS platform.
• Automation & Innovation: Identify patterns in recurring bugs or manual data entry tasks and build automated scripts or low‑code tooling to eliminate them.
• Security & Discretion: Handle sensitive and confidential HR/customer payroll data with the highest level of discretion and security.
• Collaboration: Act as the technical backbone for internal customer-facing teams, translating complex technical issues into clear updates.

Qualifications

• Bachelor’s degree in Computer Science or a related technical discipline, or equivalent practical experience.
• 1‑2+ years of professional experience writing and debugging Ruby.
• 1‑2+ years of professional experience working with TypeScript.
• Solid proficiency with Python for scripting, data manipulation, or automation.
• Familiarity with or willingness to touch Java for specific internal data processing tools.
• Strong debugging skills and a love for reading other people’s code to find and fix failures stack‑wide.
• Experience or strong comfort level with data migration, ETL processes, or handling large datasets.
• Must have experience working with REST API endpoints.
• Familiarity with database queries (SQL) and GraphQL.
• Proactive, structured, and comfortable wearing two hats: a developer hat and an operational data hat.
• Language skills: C1‑Native level Spanish (written and spoken) for regional collaboration.
• B2 level English for internal global communications.

Equal Opportunity

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

Benefits

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with CobeeLanguage classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly