Technical Account Manager - Sales-Oriented - DE/EN (DACH)

Simply.TV; Madrid; Presencial; EUR 70.000 - 95.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Work at the forefront of media tech

Directly collaborate with key clients

Opportunities for continuous learning and growth

Descripción de la vacante

A leading media tech company is seeking a Technical Account Manager in Madrid to strengthen client relationships and drive success with innovative metadata solutions. This role requires strong analytical and communication skills, with an emphasis on problem-solving in a dynamic environment. Ideal candidates should have a university degree and a passion for working collaboratively across teams. Enjoy a full-time freelancer opportunity that promotes professional growth and directly impacts millions of end-users.

Formación

• 0-3 years experience as a Technical Account Manager in B2B tech or metadata.
• Fluent in English; additional European languages are a plus.
• Comfortable in a fast-paced, dynamic environment where adaptability is key.
• Passion for technology, innovation, and customer success.
• Strong analytical and problem-solving skills with a proactive, hands-on mindset.
• Excellent communicator who translates complex technical concepts clearly.
• Enjoy working across technical and commercial teams.
• Adaptable in a fast-paced, dynamic environment.

Responsabilidades

• Build and maintain strong, long-term relationships with key clients.
• Provide proactive guidance and best practices to customers.
• Collaborate with Product, Engineering, and Sales to resolve technical issues.
• Monitor account health, identify risks, and act as customer advocate during escalations.
• Lead technical reviews, onboard new customers, and identify upsell opportunities.
• Document technical activities and maintain action items and account plans.
• Stay current on product updates and industry trends to anticipate client needs.

Conocimientos

Analytical skills

Customer empathy

Communication

Problem-solving

Technical expertise

Educación

University degree in Business or Data

Descripción del empleo

About Simply.TV

At Simply.TV, we’re redefining how the world experiences TV metadata. As a leading provider of advanced, AI‑driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next‑gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by over 400 of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you’re passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager (TAM) at Simply.TV, you’ll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem‑solving, and customer empathy. You’ll work closely with Product, Engineering, and Sales teams to ensure our clients’ success — from onboarding and implementation to proactive support and long‑term relationship management.

Responsibilities

You are successful when:

• You build and maintain strong, long‑term relationships with key clients, deeply understanding their technical environment and business goals
• You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV’s metadata solutions
• You collaborate cross‑functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions
• You monitor account health, identify potential risks, and act as the customer advocate during escalations
• You lead technical reviews, onboard new customers, and identify upsell or cross‑sell opportunities to drive mutual growth
• You document technical activities, track open items, and maintain clear and actionable account plans
• You stay current on product updates, new features, and industry trends to anticipate and address client needs

Requirements

Qualifications

You’ll thrive in this role if you:

• Have university degree in a relevant area, e.g. Business or Data
• Have 0‑3 years experience as a Technical Account Manager in B2B tech or metadata
• Have exceptional written & spoken English skills (additional European languages are a plus)
• Have a passion for technology, innovation, and customer success
• Possess strong analytical and problem‑solving skills with a proactive, hands‑on mindset
• Are an excellent communicator who can translate complex technical concepts into clear and simple language
• Enjoy working collaboratively across technical and commercial teams
• Are comfortable learning in a fast‑paced, dynamic environment where adaptability is key
• Are full‑time available and eager to build lasting client relationships
• Want to grow a career in Simply.TV

Why join?

• 🚀 Work at the forefront of media tech — help shape how millions discover TV & streaming content
• 🤝 Be a trusted counterpart — work directly with key clients to drive their technical success and satisfaction
• 🌍 Collaborate globally — join a strong team across continents that thrives on innovation and teamwork
• 🎯 Make real impact — your contribution ensures Simply.TV’s data and solutions empower millions of end users daily
• 📈 Grow and learn continuously — gain exposure to advanced technologies, media systems, and client infrastructures

Practicalities

• Language(s): German and English (fluent)
• Reports to: Head of Ingest
• Employment Type: Freelancer
• Location: Madrid, Spain (preferred) OR Austria, Germany, Poland

Benefits

Collaboration based on a freelancer set‑up on a full‑time allocation basis (40 hours per week).