Technical Account Manager - DACH

Traveltechessentialist; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Generous vacation days

Health perks

Flexible compensation plan

Mental health support tool

Work from anywhere allowance

Parental leave

Descripción de la vacante

Traveltechessentialist in Barcelona is looking for a Technical Account Manager to serve as the strategic technical backbone for our high‑value enterprise customers. You will establish relationships, manage technical needs, and guide customers through the Perk platform setup.

The ideal candidate has 3–5+ years in a similar role, strong technical aptitude, and is fluent in German and English. The position offers competitive compensation, health perks, and a flexible work environment.

Formación

• 3–5+ years in a technical account management or implementation role at a B2B SaaS company.
• Strong ability to manage customer relationships and deliver technical solutions.
• Fluent in German and English, able to communicate at all levels.

Responsabilidades

• Establish and maintain strong, long‑lasting relationships with assigned customers.
• Guide customers through program setup, configuration, and optimisation.
• Act as an escalation point for complex technical problems.

Conocimientos

Technical account management

Solutions engineering

Customer relations

Project management

Fluent in German and English

Educación

Bachelor’s degree in a relevant technical field

Descripción del empleo

About the Role

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high‑value enterprise customers.

What You’ll Do

• Establish and maintain strong, long‑lasting relationships with assigned customers, acting as their primary point of contact for all technical needs.
• Develop and maintain an in‑depth understanding of the Perk platform, including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation, helping them adapt the platform with precision and speed to meet their business objectives.
• When significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
• Act as an escalation point for complex technical problems, ensuring that customers’ concerns are addressed promptly and effectively.
• Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g., adoption data, open technical risks, configuration complexity).
• Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.

What We’re Looking For

Must‑Haves

• 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company.
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts.
• Commercial awareness: you understand how technical health connects to retention and renewal outcomes.
• Problem‑solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast‑paced scale‑up environment.
• Fluent in German and English – written and verbal, from technical admin to C‑suite.

Strong Advantage

• Bachelor’s degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Familiarity with REST APIs, webhooks and SCIM provisioning and the ability to explain those concepts to Perk’s largest customers.
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
• Experience in a scale‑up or post‑acquisition environment where processes and roles are still being defined.
• Additional European language (French, Spanish, Dutch) is a plus.

Benefits

• Competitive compensation, including equity in the company.
• Generous vacation days.
• Health perks such as private healthcare or gym allowance, depending on location.
• Flexible compensation plan to help you diversify and increase your net salary.
• Unforgettable Perk events, including travel to one of our hubs.
• A mental health support tool for your well‑being.
• Exponential growth opportunities.
• Volunteer Perk – 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
• Work from anywhere allowance of 20 working days per year.
• In‑Liaison English, Spanish, or Catalan lessons held in the Barcelona office.
• Parental leave: 12 to 16 weeks, based on location and eligibility factors.

Equal Opportunity Employer

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.