Technical Account Manager

Maisa; Cantabria; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Maisa is seeking an experienced Enterprise Program Manager to lead large-scale technology implementations across multiple customer departments. You will oversee onboarding, training, and change management initiatives, coordinating parallel workstreams and ensuring governance with executive stakeholders.

The role requires strong cloud/API knowledge, excellent communication, and the ability to travel up to 25%.

Qualifications

• Experience leading enterprise technology implementations at scale.
• Proven ability to onboard customers, train users, and drive change management.
• Strong program management with multiple parallel workstreams and governance.
• Solid knowledge of modern cloud infrastructures and APIs.
• Excellent communication, able to present complex ideas to diverse stakeholders.

Responsibilities

• Lead enterprise-wide platform rollouts across multiple customer departments with detailed plans and milestones.
• Coordinate customer onboarding activities including technical setup, process mapping, and training.
• Establish KPIs and provide status updates to executives and stakeholders.
• Mitigate risks through proactive program management and governance.
• Develop scalable training materials and a use case repository for progress tracking.

Skills

Program management

Stakeholder management

Cloud infrastructure

Change management

Communication skills

Spanish & English

Education

Bachelor's degree in Computer Science

Tools

AWS

Azure

Kubernetes

CI/CD

REST APIs

Job description

About The Company

At Maisa, we believe great work happens when people have the freedom to choose the setup that works best for them.

The Best of Both Worlds

Prefer the flexibility of remote work? You’re welcome to work remotely. Most of our roles are currently focused on Spain, although depending on the position and profile, we may be open to hiring from other locations.

Looking for some social energy?

Our hybrid setup gives you the option to connect and work alongside teammates at our hubs in Valencia, Barcelona, Madrid and Murcia. And as we grow, our spaces will grow with us: when we build a team of more than 10 people in a location, our ambition is to create a hub there too.

We also want the time we spend together in person to be worth it. Today, that includes weekly transportation from the city center to our Valencia headquarters and weekly team lunches in Valencia and Barcelona, with more experiences to come as our teams and hubs evolve.

The Culture is OURS to Create

We’re still shaping how we work together—and that’s part of what makes joining Maisa now specifically exciting.

Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Rather than inheriting a finished playbook, you’ll have a voice in creating it.

Remote when you want flexibility. Together when you want connection. And a culture you can help shape from day one.

About The Role

Implementation & Delivery

• Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
• Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer

Program Management & Governance

• Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
• Identify and mitigate implementation risks through proactive program management

Enablement & Adoption

• Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
• Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities

Stakeholder Management

• Serve as primary point of contact for technical and operational issues during implementation
• Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement

What You’ll Bring…

Key Requirements:

• Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale
• Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
• Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field
• Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
• Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
• Business proficiency in Spanish and English; additional European languages a plus
• Ability to travel up to 25% of the time

Desired Qualities

• Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)
• Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations
• Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios
• Strong analytical skills for tracking program metrics and demonstrating customer value
• Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.