Solutions Consultant

Maisa; Cantabria; Hybrid; EUR 52,000 - 90,000; Full time

Job summary

Maisa is seeking a Solutions Consultant to join our Client Services team. You will own engagements from discovery through solution design and handoff to AI Automation Engineers.

You will deeply understand client automation use cases, architect the Digital Worker solution, and produce precise specifications for build. You will lead discovery sessions, design TO-BE processes, define KPIs, and collaborate with delivery teams to ensure alignment with business goals.

Qualifications

• Experience in consultancy across solutions architecture, BPM/process consulting, or technical delivery.
• Proven track record with enterprise clients on process transformation or technology implementations.
• Ability to run discovery sessions and whiteboard solution approaches on the spot.
• Strong process-mapping skills and AS-IS/TO-BE methodologies.
• Hands-on experience applying AI in practical business contexts beyond basic prompts.
• Excellent written and verbal communication with both technical and business stakeholders.

Responsibilities

• Lead process discovery sessions with client stakeholders, mapping end-to-end workflows.
• Design TO-BE processes incorporating Digital Workers and automation value.
• Define scope, KPIs, and success criteria with client and delivery teams.
• Create clear technical specifications including flows, logic, integration points, and data mappings.
• Handoff designs to AI Automation Engineers with clear documentation and no ambiguities.
• Support during build and participate in UAT to ensure alignment with business objectives.
• Manage client relationships and translate between business and tech audiences.
• Scope and estimate work under time pressure and evolving requirements.
• Collaborate with Product and Engineering to feed field insights into roadmaps.

Skills

Consultancy experience

Process mapping

AS-IS/TO-BE methodologies

Technical specifications

AI in business contexts

Communication skills

Project scoping

Travel availability

Spanish and English fluency

Education

Bachelor's or Master's in IT/Business

Job description

About The Company

At Maisa, we believe great work happens when people have the freedom to choose the setup that works best for them.

The Best of Both Worlds

Prefer the flexibility of remote work?

You’re welcome to work remotely. Most of our roles are currently focused on Spain, although depending on the position and profile, we may be open to hiring from other locations.

Looking for some social energy?

Our hybrid setup gives you the option to connect and work alongside teammates at our hubs in Valencia, Barcelona, Madrid and Murcia. And as we grow, our spaces will grow with us: when we build a team of more than 10 people in a location, our ambition is to create a hub there too.

We also want the time we spend together in person to be worth it. Today, that includes weekly transportation from the city center to our Valencia headquarters and weekly team lunches in Valencia and Barcelona, with more experiences to come as our teams and hubs evolve.

The Culture is OURS to Create

We’re still shaping how we work together—and that’s part of what makes joining Maisa now specifically exciting.

Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Rather than inheriting a finished playbook, you’ll have a voice in creating it.

Remote when you want flexibility. Together when you want connection. And a culture you can help shape from day one.

About The Role

We're seeking a Solutions Consultant to join our Client Services team. You'll own the engagement from process discovery through solution design, right up to the build line. Your job is to deeply understand client automation use cases, architect the optimal Digital Worker solution, and produce specifications so clear that an AI Automation Engineer can build without ambiguity. You define the what and why; the engineer handles the how.

What You'll Do...

Discovery and Analysis

• Lead process discovery sessions with client stakeholders, uncovering automation opportunities and mapping end-to-end workflows
• Document AS-IS processes, identify inefficiencies, and assess automation potential
• Gather and structure business requirements, constraints, and dependencies

Solution Design

• Design TO-BE processes incorporating Digital Workers, defining where and how automation delivers value
• Define scope, KPIs, and success criteria for each use case in collaboration with the client and delivery team
• Create clear, actionable technical specifications including process flows, decision logic, integration points, and data mappings
• Validate that proposed solutions are technically feasible and aligned with business objectives

Handoff and Design Integrity

• Hand off specifications to AI Automation Engineers via formal design review, with no ambiguity and no assumptions left undocumented
• Remain available during the build phase to clarify design intent and resolve specification questions
• Review completed Digital Workers against the original design to confirm business objectives are met
• Participate in UAT alongside the engineer to validate the solution matches the designed experience

Stakeholder and Team Collaboration

• Own the client relationship throughout the engagement, translating between business and technical audiences
• Scope and estimate work under time pressure, iterating as requirements evolve
• Validate scope, assumptions, and feasibility on handoffs from pre-sales
• Collaborate with Product and Engineering to relay field insights and influence the roadmap
• Build reusable solution patterns, templates, and documentation that raise the bar for the whole team
• Contribute to SOWs, change requests, and technical delivery documentation

What You’ll Bring...

• Demonstrable experience in consultancy across solutions architecture, BPM/process consulting, or technical delivery at a relevant top company
• Proven experience working with enterprise clients on process transformation or technology implementations
• Demonstrated ability to run discovery sessions and whiteboard solution approaches on the spot
• Strong process mapping skills, comfortable with AS-IS/TO-BE methodologies
• Ability to produce technical specifications that engineering teams can execute against without ambiguity
• Hands‑on experience applying AI in practical business contexts, beyond prompting ChatGPT
• Strong communication skills, able to hold credibility with both technical and business stakeholders
• Experience scoping and estimating project work, including with imperfect information
• Professional fluency in Spanish and English
• Willingness to travel up to 25% of the time
• Bachelor's or Master's degree in IT, Business, or related field