Teamcenter Solution Architect — Global Plm Leader

Jobgether; Murcia; Remote; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 across EMEA. You will provide expert remote technical support to healthcare professionals, SUS and FSEs, with occasional on-site work domestically and internationally.

The role emphasizes clarity in communicating complex robotics tech and coordinating problem-solving efforts. We value strong collaboration, analytical thinking, and the ability to manage multiple tasks in a high-stakes medical

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience analyzing technical issues and driving continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE, acting as a liaison between stakeholders and the operating unit.
• Drive escalation to resolve customer issues, initiating field service when needed.
• Collaborate with other service specialists to troubleshoot complex requests.
• Own technical activities with judgment and support continuous improvement projects.
• Ensure all documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00 with rotations.

Skills

Robotics experience

Software troubleshooting

Analytical problem solving

Strong organization

Multitasking

Portuguese fluency

English fluency

Italian fluency

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Tools

Hugo robotic system

DS1 analytics platform

CRM & ticketing systems

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

**A Day in the Life**

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic‑assisted surgery (RAS) system and the Digital Technology DS1 (an AI‑powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up‑specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical‑and problem‑solving skills and with experience in an operating room environment.

**Primary Responsibilities:**

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On‑call availability between 7AM-7PM (availability rotates between colleagues).

**Required Qualifications:**

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi‑task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation** Medtronic offers a competitive Salary and flexible Benefits Package. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:
Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.
This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build