Senior Dynamics 365 Crm Specialist — Global Support

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Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across Europe. The role combines remote technical support with occasional on-site training and international collaboration among Health Care Professionals, SUS, and FSEs.

The ideal candidate has an engineering degree with robotics experience, fluent Portuguese, English and Italian, and strong problem-solving abilities to drive continuous improvement in a fast-paced

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training (domestically and international).
• Regular working hours 8:00–16:30 CET; On-call 7AM–7PM (rotation).

Skills

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Organizational skills

Education

Biomedical/Electrical/Mechanical Engineering degree

Tools

DS1 platform

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).
This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

**Primary Responsibilities:**

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

**Required Qualifications:**

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• **Fluency in Portuguese, English and Italian is required (C1/C2).**
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**

**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |
The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

**We build extraordinary solutions as one team**