Strategic Customer Success Manager - German Speaking

Serrala; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading finance automation firm is seeking a Senior Customer Success professional to join their remote/hybrid team. This role requires a strong proficiency in German and English along with a Bachelor’s degree in Business or Finance. You will be responsible for maintaining client health scores, conducting quarterly business reviews, and developing tailored success plans to drive customer adoption and retention. Join a dynamic workplace that values innovation and continuous learning.

Formación

• Mandatory experience in Finance and in a Senior Customer Success role within a B2B SaaS environment.
• Proven ability to drive customer retention and expansion.
• High proficiency using tools to manage customer success.

Responsabilidades

• Maintain accurate health‑scores and trigger proactive playbooks.
• Conduct quarterly business reviews to showcase value delivered.
• Develop tailored success plans to drive adoption and success.
• Capture customer feedback to shape the product roadmap.

Conocimientos

Proven track record of driving commercial goals

High proficiency with customer success tools

Strong understanding of account planning

Native or bilingual proficiency in German

Strong command of English (C1)

Educación

Bachelor’s degree in Business, Finance or a related field

Herramientas

Salesforce

Jira

Freshdesk

Confluence

Qlik

Descripción del empleo

Spain (remote)

Contract :

full time / indefinite

Language(s) :

German (native speaker) and English (C1)

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award‑winning suite of finance automation applications.

Our solutions streamline all working capital‑related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we’ve built with a diverse global community.

Join us as we lead the future of finance automation!

Customer Health Management

Maintain accurate health‑score that blends leading indicators (feature adoption, NPS, executive sponsorship) with lagging ones (renewal likelihood, support sentiment); trigger proactive playbooks as soon as a score dips, and build advocacy based on Value Realization.

Quarterly Business Reviews (QBRs)

Conduct quarterly business reviews (QBRs) to showcase value delivered and align with customer outcomes, milestones and strategic priorities.

Value Creation & Success Plans

Develop tailored success plans to drive adoption, maximize product value, and help customers achieve their business objectives with Serrala’s solution.

Reference & Advocacy

Identify and develop potential customer advocates to contribute to case studies, testimonials, and reference programs, helping drive new business through peer validation and success stories

Customer Feedback

Capture feedback and channel insights back into the organization to support shaping the product roadmap

Cross‑Functional Alignment

Work closely with Product, Consulting, Global Support, and Customer Experience teams to drive customer success strategies.

Data‑Driven Insights

Act as the voice of the customer, ensuring feedback is integrated into shaping the product roadmap for continuous improvement.

Location

Our brand‑new Barcelona office is situated close to metro Diagonal (Barcelona) – hybrid / remote work approach

What makes you excel in this position

• Educational
  • Background: Bachelor’s degree in Business, Finance or a related field.
• Mandatory experience in Finance and in a Senior Customer Success role within a B2B SaaS environment.
• Proven track record of driving commercial goals (retention and / or expansion).

Technical Proficiency

High proficiency with customer success tools (e.g. Salesforce, Jira, Freshdesk, Confluence, Qlik).

Language

Native or bilingual proficiency in German, with strong command of English (C1).

Commercial Acumen & mindset

Strong understanding of account planning, revenue generation strategies, and customer lifecycle management.

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting‑edge tech, AI integration, and strategic SAP transformation. At our core, we’re Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.

We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.