Strategic Account Manager – Hospitality (Hotel Chains)

Hrs Hospitality E Retail Systems; Vitoria; Híbrido; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home and hybrid options

Competitive annual bonus scheme

Team building and company events

Family friendly benefits

Fitness/healthy lifestyle support

Employee referral program

Descripción de la vacante

HRS is seeking a Strategic Account Manager to manage and grow key hospitality clients across the EMEA region. You will understand client needs, tailor software solutions, and ensure successful implementation of our products, acting as a trusted advisor to hotel leadership.

The ideal candidate has 5+ years in hospitality, hands-on Opera PMS experience, and willingness to travel nationally and internationally. Fluency in English is required; other languages are a plus.

Formación

• 5+ years in hospitality industry or hotel operations leadership.
• Hands-on Opera PMS (or Opera Cloud) experience is essential.
• Willing to travel nationally and internationally.
• Fluent English, additional languages a plus.

Responsabilidades

• Develop and implement sales and marketing projects with target clients.
• Research local competition to inform strategy.
• Contribute to market research and sales strategy development.
• Acquire new leads through calls, events, and presentations.
• Meet or exceed strategic account goals and revenue targets.
• Maintain regular contact with customers and partners to build relationships.
• Liaise with local clients in their language and respond in English for international clients.
• Organise sales and marketing events for customers.
• Represent HRS and its brand in client interactions.

Conocimientos

Account management

Sales

Customer relations

Communication

Herramientas

Opera PMS

Opera Cloud

POS systems

Descripción del empleo

We're Hiring: Strategic Account Manager

About Us:

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more. Join us in our journey to deliver the best service possible to the hospitality world!

Role Overview:

The Strategic Account Manager will be responsible for managing and growing relationships with key clients in the hospitality industry across a designated region within EMEA. This role involves understanding client needs, providing tailored software solutions, and ensuring the successful implementation and use of our products. The ideal candidate will drive customer satisfaction, identify new business opportunities, and work closely with cross-functional teams to deliver exceptional service. This role is designed for a hospitality professional with strong hotel operations experience who is ready to move into a commercial, active sales role. You will work independently to develop new business and strategic relationships with hotel groups, acting as a trusted advisor to senior hotel leadership while driving revenue growth.

Location Europe — open to candidates based in Budapest, Prague, Berlin, Dusseldorf, Frankfurt, Munich, Warsaw...

Key responsibilities:

• Be involved in the development and implementation of sales and marketing projects, together with associated activities for getting potential customer's attention
• Provide HRS with thorough research & analysis of the local business competition for gaining competitive edge.
• Involvement in the development of HRS market research and sales strategy.
• Acquisition of new customer leads using all available methods: phone, participation in exhibitions, events, presentations
• Meet assigned strategic account goals in accordance with the company targets.
• Maintain regular contact with the customers and partners of HRS.
• Establish strong, long-term client relationships.
• Liaise with local customers in local language and response to international customers in English correspondence
• Organise sales and marketing events for customers.
• Be HRS representative for all HRS corporate interests and its Brand when liaising with customers

What We’re Looking For:

• A minimum of 5 years’ experience in the hospitality industry, including experience in hotel management or senior supervisory roles such as front office, operations, revenue, sales, or similar leadership positions.
• Hands‑on experience with Opera PMS (or Opera Cloud) is essential, experience with POS systems will be a plus.
• Willing to travel nationally and internationally.
• Business results oriented.
• Be pro‑active and have a positive ‘can‑do’ attitude.
• Show a professional work ethic together with a sense of responsibility.
• Display excellent communication and entrepreneurial skills.
• Show a drive and passion for improving sales.
• Maintain a desire to learn and succeed.
• Be able to open doors and close deals.
• Languages: Fluent English, both written and spoken. Any other language will be a plus.

Why Join HRS?

• A Job in an international company
• A diverse, demanding and varied range of tasks
• Teammates who are at your side with any questions you may have
• Individual design and development options
• Motivating remuneration package

Why Join HRS?

• Work from home and hybrid options
• Competitive annual bonus scheme
• Team building and company events
• Family friendly benefits
• Fitness/healthy lifestyle support program
• Employee referral program

We look forward to hearing from you!