Sr. Associate - Insurance - P&C Underwriting 5B

Genpact Ltd.; Madrid; Remote; EUR 42,000 - 64,000; Full time

Job summary

Genpact Ltd. is hiring a Sr. Associate - Insurance - P&C Underwriting for a remote EMEA role. You will manage escalations, coordinate with policy administration teams, and ensure accurate data entry of insurance risks while delivering high service levels.

The role emphasizes process improvement, technical support, and collaboration with senior teams across a dynamic AI-driven environment.

Qualifications

• Economic studies in finance, accounting, or similar domains (BA).
• Strong interpersonal skills and ability to work in cross-functional teams.
• Excellent accuracy and attention to detail under high volume.
• Curious, quick learner with willingness to challenge conventions.
• Ability to organize, prioritize, and meet deadlines.
• Integrity and client-focused mindset.

Responsibilities

• Serve as key entry point for escalations with external and internal stakeholders.
• Act as liaison between Policy Administrators, Team Coordinators and Team Leaders.
• Ensure accurate, timely data entry of insurance risks per client standards.
• Deliver exceptional service standards and KPI targets.
• Support management reporting and process improvements.

Skills

Fraud Prevention

Insurance

Property & Casualty Insurance

Risk Management

Underwriting

Portuguese (C1)

Education

BA in Economics/Finance

Job description

Job Description

Sr. Associate - Insurance - P&C Underwriting Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting applications for the role of Insurance_Policy Administration_Senior Associate Remote EMEA

Responsibilities

• Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles
• Be a liaison between Policy Administrators, Team Coordinators and Team Leaders
• Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties
• Delivers exceptional service standards/KPI’s
• Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods
• Participate and provide support to process improvement projects
• Contributing to technical support and procedural best practice and support
• Provide new ideas and support the Management Team regarding execution
• Accountable to have a backup for your senior tasks (within admins). Perform more complex and time-consuming tasks
• Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team
• Support new staff training and actively participate on new tasks transition
• Maintain and update process documentation

Qualifications

• Economic studies (e.g. finance, accounting or similar domains) - BA
• Good interpersonal skills with the ability to work as a member of various teams
• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
• Curious, willing to learn and showing a challenging conventions spirit
• Ability to organize, prioritize and plan workload to meet deadlines
• Demonstrating personal integrity
• Personable, able to develop rapport easily and build relationships
• Good Customer Focus

Preferred Qualifications

• Personal culture and client management expertise.
• High motivation and ability to learn.
• Ability to work under time pressure.
• Experience in insurance is an adva
• Qualifications Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics Certifications Certified Risk Professional (CRP) - Udemy

Required Skills

Fraud Prevention, Insurance, Property & Casualty Insurance, Risk Management, Underwriting Language Portuguese (Required) Language Proficiency - Advanced - C1

Additional Job Information

• Additional Job Location - Job Type Fixed Term (Fixed Term) Job End Date 2027-11-16 Master Skill List - Insurance - P&C Underwriting Remote Type - Remote Work Shift - Standard (Spain)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

At Genpact, your expertise grows because you’re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world’s leading companies operate. There’s a lot to learn here, and room to grow.

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.