Specialist Client Management (f/m/d)

IONOS Group; Alcobendas; Híbrido; EUR 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Remote or hybrid work

Health insurance

Employee discounts

Descripción de la vacante

Arsys in Madrid is seeking a strategic Outsourcing Manager to shape and oversee our international outsourcing partnerships. You will collaborate with senior management to define strategies, manage partner relationships, and set performance metrics to meet quality and budget goals.

You will coordinate across product, IT, and customer service, monitor budgets, drive cost-effective solutions, and lead continuous improvement through post-project reviews.

Formación

• Experience managing outsourcing relationships in the customer-service sector.
• Project-management and vendor-management skills required.
• Bachelor's degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field.

Responsabilidades

• Developing the outsourcing strategy in collaboration with senior management.
• Act as main contact for international outsourcing partners.
• Develop KPIs and SLAs and monitor performance.
• Identify risks and implement mitigation strategies.
• Coordinate cross-functional teams to align goals.
• Manage budgets related to outsourcing partnerships.
• Conduct post-project reviews to identify areas for improvement.

Conocimientos

Vendor management

Project management

Outsourcing strategy

Cross-functional collaboration

English fluency

Italian fluency

Educación

Bachelor's degree in Business Administration, Marketing, Computer Science, Telecommunications, or related field

Descripción del empleo

Responsibilities

• Developing the outsourcing strategy: Collaborate with senior management to define and implement an effective outsourcing strategy focused on efficiency and customer satisfaction.
• Partner relationship management: Act as the main point of contact for all international outsourcing partners. Build strong, productive relationships to ensure expectations are met or exceeded.
• Performance monitoring and reporting: Develop KPIs and SLAs to measure partner performance. Oversee day-to-day operations and conduct regular performance reviews to confirm quality standards are achieved.
• Risk management: Identify potential risks and devise mitigation strategies. Resolve issues quickly that could affect project timelines, quality, or budget.
• Coordinating cross-functional teams: Work closely with internal groups such as product management, IT, and customer service to ensure smooth communication and alignment of goals.
• Financial management: Manage budgets related to outsourcing partnerships, delivering cost-effective solutions without sacrificing quality.
• Continuous improvement: Conduct post-project reviews to assess the success of outsourcing initiatives and identify areas for improvement.

RequirementsBackground & Experience

• Professional Experience: experience managing outsourcing relationships in the customer-service sector. Project-management experience and vendor-management skills are required
• Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field (or equivalent practical experience).

Technical Knowledge & Skills

• Tech Sector Knowledge: Broad understanding of web hosting, cloud infrastructure, domain management, servers, and web applications.
• Languages: Professional fluency in English (written and spoken) to collaborate effectively with international teams across the group, along with fluency in Italian.

Soft Skills

• Excellent written and verbal communication skills.
• Strong negotiation, customer-centric mindset, and problem-solving abilities.
• Self-motivated, proactive, and capable of working autonomously with strong time-management skills.
• Analytical thinking and the capability to solve complex problems while driving continuous improvements.

Benefits

• Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.
• Flexible working hours to organize your schedule according to your needs.
• Ability to work remotely or hybrid in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.
• Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
• Personalized training in cutting-edge technologies, certifications, or any area that interests you.
• Various employee discounts for activities and products.
• We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

At Arsys we value diversity and welcome all applications regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.