Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Rentería; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option available

Learn Portuguese for free

Descripción de la vacante

Cross Border Talents is seeking a Customer Care Specialist to join the international team in Lisbon, Portugal. You will be the first point of contact, assisting with accounts, subscriptions, and technical issues while delivering a friendly, professional experience.

The role requires fluent Spanish and Basque (C1/C2) and good English (B1). It offers a 12-month contract, 40 hours per week, rotating shifts, flight reimbursement, and comprehensive health insurance.

Formación

• Fluent Spanish and Basque required (C1/C2).
• English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable with digital platforms and technology.
• Positive, customer-focused attitude with professional demeanor.
• Willingness to work on a rotating schedule.

Responsabilidades

• Provide customer support in Spanish and Basque via phone, email, and digital channels.
• Assist customers with accounts, subscriptions, billing, and technical inquiries.
• Troubleshoot issues and offer clear solutions.
• Handle customer concerns professionally and empathetically.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when escalation is needed.

Conocimientos

Spanish (C1/C2)

Basque (C1/C2)

English (B1)

Descripción del empleo

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.