Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Madrid; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Descripción de la vacante

Cross Border Talents is seeking a Customer Care Specialist to support a leading global streaming platform from Lisbon, Portugal. You will be the first contact for customers, handling account, subscription, billing and technical queries with a friendly, professional attitude.

The role requires fluency in Spanish and Basque (C1/C2) and good English (B1). Rotating shifts, 40 hours per week, 12-month initial contract, with flight reimbursement and health insurance offered.

Formación

• Fluent Spanish and Basque at C1/C2 level.
• Good English communication skills at B1 level.
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide customer support via phone, email, and digital channels in Spanish and Basque.
• Assist customers with account, subscriptions, billing, and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams for complex issues.

Conocimientos

Spanish

Basque

English

Descripción del empleo

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1391.83month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1059.33month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.