Spain CRM & Customer Experience Lead

Geely Auto España; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Geely Auto España is seeking a leader for the Customer Relations function to ensure compliance, align with manufacturer standards, and deliver a premium customer experience across the dealer network. The ideal candidate will oversee customer satisfaction initiatives and case resolution governance, while implementing effective strategies for retention.

Responsibilities include managing compliance with consumer protection legislation, developing customer growth initiatives, and building a customer-centric culture. Experience in customer relations and knowledge of regulatory requirements in Spain is essential.

Formación

• Proven experience in customer experience management.
• Strong knowledge of regulatory compliance in Spain.
• Excellent leadership and team management skills.

Responsabilidades

• Lead and develop the Customer Relations function for Geely Auto España.
• Define and implement the CRM strategy for Spain.
• Ensure compliance with GDPR and data protection regulations.
• Analyze customer behavior trends to improve service.

Conocimientos

Customer experience management

Regulatory compliance

CRM strategy development

Data protection laws

Educación

Bachelor's degree in Business Administration or related field

Descripción del empleo

Geely Auto España is seeking a leader for the Customer Relations function to ensure compliance, align with manufacturer standards, and deliver a premium customer experience across the dealer network. The ideal candidate will oversee customer satisfaction initiatives and case resolution governance, while implementing effective strategies for retention.

Responsibilities include managing compliance with consumer protection legislation, developing customer growth initiatives, and building a customer-centric culture. Experience in customer relations and knowledge of regulatory requirements in Spain is essential.