Soldador/A En Acer Inoxidable — Jornada Completa

Inox-Formes, S.L.; Barcelona; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary based on experience

Comprehensive training program

Job summary

WhatJobs Direct is expanding its customer service team and offers a fully remote role across Spain. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring high satisfaction levels in a supportive virtual environment.

The role emphasizes clear communication in Spanish, strong organization, and the ability to work independently from a home office, with ongoing training and opportunities for professional growth.

Qualifications

• Previous experience in customer service is a plus.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Spanish language

Customer service

Time management

Remote work

CRM software

Tools

CRM system

Job description

About the Role

Our client, WhatJobs Direct, is expanding its team and looking for dedicated Customer Service Agents to join our fully remote workforce. This role is ideal for individuals passionate about helping others and providing outstanding support. As a fully remote position, you will have the flexibility to work from your home office, contributing to our client's success from anywhere in Spain. We pride ourselves on a culture that supports remote collaboration and professional growth. You will be the first point of contact for many of our customers, playing a crucial role in their overall experience with our services. This opportunity allows you to develop your skills in a supportive, virtual environment while maintaining a healthy work-life balance. We are committed to ensuring our remote team members feel connected and valued.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Requirements

• Previous experience in customer service is a plus, but not strictly required for motivated candidates.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• Must have a reliable internet connection and a quiet workspace.
• A positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn.
• Must be legally eligible to work in Spain.

Benefits

• Competitive starting salary and opportunities for raises based on performance.
• Fully remote work arrangement.
• Comprehensive training program provided.
• Opportunities for career advancement within the company.
• Supportive remote team environment.
• Gain valuable experience in customer service.
• Flexible working hours within operational needs.
• Employee assistance program available.