Conserje De Edificio Público Jornada Completa En Játiva

Careerwallet; Valencia; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training program

Career progression opportunities

Supportive remote team environment

Job summary

WhatJobs Direct is seeking Customer Service Agents to join a fully remote team in Spain. You will be the first point of contact for customers, handling inquiries by phone, email, and chat with a focus on delivering exceptional support.

The role emphasizes strong communication, problem solving, and the ability to work independently in a virtual environment. A comprehensive training program and opportunities for career progression are provided.

Qualifications

• Strong communication and interpersonal skills in Spanish.
• Ability to work remotely with minimal supervision.
• Reliable internet and quiet workspace.
• Legal eligibility to work in Spain.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints with a focus on satisfaction.
• Document all interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Skills

Communication skills

Interpersonal skills

Time management

Organization

Remote work

Tools

CRM system

Job description

About the Role

Our client, WhatJobs Direct, is expanding its team and looking for dedicated Customer Service Agents to join our fully remote workforce. This role is ideal for individuals passionate about helping others and providing outstanding support. As a fully remote position, you will have the flexibility to work from your home office, contributing to our client’s success from anywhere in Spain. We pride ourselves on a culture that supports remote collaboration and professional growth. You will be the first point of contact for many of our customers, playing a crucial role in their overall experience with our services. This opportunity allows you to develop your skills in a supportive, virtual environment while maintaining a healthy work-life balance. We are committed to ensuring our remote team members feel connected and valued.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Identify opportunities to improve the customer service process.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures.
• Contribute to team goals and objectives.

Requirements

• Previous experience in customer service is a plus, but not strictly required for motivated candidates.
• Excellent communication and interpersonal skills in Spanish.
• Basic computer proficiency and ability to learn new software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a remote team.
• Must have a reliable internet connection and a quiet workspace.
• A positive attitude and a genuine desire to help customers.
• Adaptability and willingness to learn.
• Must be legally eligible to work in Spain.

Benefits

• Competitive starting salary and opportunities for raises based on performance.
• Fully remote work arrangement.
• Comprehensive training program provided.
• Opportunities for career advancement within the company.
• Supportive remote team environment.
• Gain valuable experience in customer service.
• Flexible working hours within operational needs.
• Employee assistance program available.

Contract Type

Full time

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.