Software & Hardware Field Service Engineer

Genea Biomedx; España; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Genea Biomedx is seeking a Software Field Service Engineer to install, commission, and support medical devices across Spain and Europe. You will develop software on Windows/Linux using C++ and Qt/QML, diagnose complex issues, and lead hardware/software integration including PLCs and CAN Bus.

Extensive travel and collaboration with China R&D are required. The role combines hands‑on field service with software development and system integration, demanding strong troubleshooting and documentation

Formación

• Bachelor's degree or higher in CS/Software/Engineering or related discipline.
• At least 5 years of experience in software, medical devices, automation equipment, or related field.
• Proficiency in C++ and Qt/QML; experience in Windows/Linux environments.
• Able to perform software installation, configuration, log analysis, and troubleshooting independently.
• Strong hardware and software integration knowledge across devices and systems.
• Willingness to travel across Spain and Europe for customer-site work.

Responsabilidades

• Onsite installation, commissioning, acceptance, and technical support of medical devices in Spain and Europe.
• Develop and maintain medical device software on Windows/Linux; work with C++/Qt/QML.
• Lead or support system integration between software and hardware, including PLCs and CAN Bus.
• Provide remote and onsite technical support to ensure reliable operation of equipment.
• Coordinate with China R&D for issue resolution and upgrades.
• Prepare technical documentation and training for customers and teams.

Conocimientos

C++

Qt/QML

Troubleshooting

Field service

Travel readiness

Educación

Bachelor's degree in Computer Science / Software Engineering / Biomedical Engineering

Herramientas

Windows

Linux

CAN Bus

PLC

Serial communication

TCP/IP

USB

OpenCV

Descripción del empleo

Key Responsibilities

1. Equipment Installation & Field Technical Support

• Responsible for the onsite installation, commissioning, acceptance, and technical support of the company's medical devices in Spain and other European countries.
• Independently complete software and hardware configuration, system testing, calibration, and functional verification following equipment installation.
• Diagnose and resolve software, hardware, communication, and equipment operation issues occurring at customer sites.
• Provide remote and onsite after-sales technical support as required to ensure reliable operation of customer equipment.

2. Software Development & Maintenance

• Participate in the design, development, maintenance, and continuous improvement of medical device software on Windows/Linux platforms.
• Develop and maintain application software using C++, Qt/QML, and related technologies.
• Perform software troubleshooting, debugging, testing, and improvements based on field and customer feedback.
• Conduct unit testing, static code analysis, local builds, log analysis, and software troubleshooting.

3. Software & Hardware System Integration

• Lead or support system integration and debugging between medical device software and hardware.
• Understand and troubleshoot issues related to PLCs, motion control cards, CAN Bus, sensors, motors, and other equipment control modules.
• Identify whether field issues originate from software, hardware, electrical, communication, or mechanical systems, and coordinate with relevant teams to achieve timely resolution.
• Support the R&D team with equipment upgrades, software version updates, and onsite validation.

4. Technical Communication & Issue Resolution

• Serve as the technical interface between European customers/field teams and the China R&D team, accurately collecting, analyzing, and communicating field technical issues.
• Translate customer-site issues into clear technical requirements, problem descriptions, and improvement recommendations.
• Collaborate with software, hardware, R&D, and product teams in China to follow technical issues through to closure.
• Conduct root cause analysis of recurring or systemic issues and recommend product or process improvements.

5. Technical Documentation & Compliance

• Perform technical activities in accordance with the company's software development, quality management, and medical device-related procedures.
• Prepare and maintain installation records, maintenance records, failure analysis reports, test reports, technical documentation, and customer service records.
• Support product upgrades, CAPA activities, complaint investigations, and other quality-system-related technical activities.

6. Customer Training & European Regional Support

• Provide equipment operation, basic maintenance, and troubleshooting training to customers, distributors, and internal teams as required.
• Support customer field service activities in Spain and other European countries.
• Travel throughout Europe based on business needs.

Qualifications & Requirements

• Bachelor's degree or above in Computer Science, Software Engineering, Electronic Engineering, Automation, Mechatronics, Biomedical Engineering, or a related discipline.
• At least 5 years of experience in software, medical devices, automation equipment, or a related technical field. Medical device industry experience is preferred.
• Proficiency in C++ and Qt/QML, with practical experience in software development, debugging, and maintenance.
• Familiarity with Windows/Linux environments, with the ability to independently perform software installation, configuration, log analysis, and troubleshooting.
• Strong combined software and hardware technical capabilities, with an understanding of equipment hardware architecture, electrical systems, sensors, motion control, and equipment communications.
• Familiarity with one or more industrial communication and control technologies, including:
• PLC
• CAN Bus
• Serial Communication
• TCP/IP
• USB and other equipment communication interfaces
• Knowledge of medical device automation, machine vision, and OpenCV is preferred.
• Experience in equipment installation, commissioning, maintenance, or Field Service, with the ability to independently resolve technical issues at customer sites.
• Strong analytical and troubleshooting skills, with the ability to quickly identify whether an issue relates to software, hardware, communications, electrical systems, or other system modules.
• Language Requirements:
• Chinese: Fluent; able to communicate professionally and technically with the China R&D and management teams.
• English: Fluent; able to use English as the primary written and spoken working language across the European region.
• Spanish: Preferred; the ability to communicate with Spanish customers in technical discussions and training is an advantage.
• Strong customer communication, teamwork, and service-oriented skills, with the ability to work independently and take ownership of field issue resolution.
• Willingness and ability to travel throughout Spain and Europe for customer-site equipment installation, maintenance, upgrades, and training. xsgfvud

Software & Hardware Field Service Engineer • Boiro, Spain